E-commerce Focus
The fulfilment setup is designed around online retailers, including storage, picking, packing and shipping for growing brands.
IQ Fulfillment General Warehousing LLC
Dubai Investment Park
IQ Fulfillment is an e-commerce logistics and fulfillment centre in Dubai Investment Park, handling warehouse operations for online retailers. Reviews highlight its storage, picking, packing and shipping services, plus software for order management and inventory tracking.
Reputation Score
4.1
★★★★☆
195 ratings
Source: Google Maps
The Good Stuff
International Shipping
One business reported that IQ handled fulfilment and shipping for its brand across 15 countries over 1.5 years.
Inventory Tools
Customers mention real-time inventory tracking and a clear seller dashboard that make stock and order management easier.
Order Accuracy
A long-term customer specifically praised the warehouse organisation and accuracy of order processing.
Responsive Support
Several business customers describe the support team as accessible and helpful when handling fulfilment questions or operational issues.
Robotic Systems
The facility uses robotics automation, with one review describing robots operating around the clock in the warehouse.
SME Friendly
A smaller business said the team supported it from the start, including stock setup and ongoing order handling.
Tips for a Better Visit
Confirm Pricing. Ask for a complete written quotation before signing; one prospective customer said full pricing came only after contract signing.
Allow Buffer. Build extra time into important deliveries: one birthday order arrived two weeks after it was placed instead of on time.
Track Closely. Monitor your order status actively and keep delivery records, since some customers reported limited updates during delays.
Check Stock. For e-commerce operations, verify stock levels before accepting orders because one review says the system accepted orders with insufficient stock.
Clarify Returns. Ask how failed deliveries and returns are communicated before onboarding; one customer said a package was returned without a call.
Confirm Instructions. For time-sensitive deliveries, confirm the address and delivery window in writing, as one customer said clear instructions were not followed.
Plan the visit
Practical details
Dubai Investment Park - 1 Warehouse No. 5
Dubai Investment Park First, Dubai
| Mon | 8:00 AM – 5:00 PM |
| Tue | 8:00 AM – 5:00 PM |
| Wed | 8:00 AM – 5:00 PM |
| Thu | 8:00 AM – 5:00 PM |
| Fri | 8:00 AM – 5:00 PM |
| Sat | 8:00 AM – 5:00 PM |
| Sun | Closed |
Common Concerns
Delivery Delays
Recent reviews report missed delivery dates, repeated postponements and one birthday order arriving two weeks late.
Poor Contact
Some customers say calls and messages went unanswered while orders were delayed or marked delivered incorrectly.
Wrong Deliveries
Reviews include reports of parcels delivered to the wrong person and orders marked delivered without being received.
Returns Issues
Customers report packages being returned without adequate notification and long waits when trying to retrieve stock.
Pricing Disclosure
Two prospective customers complained that full pricing was not disclosed before signing a contract or receiving a quotation.
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The Bottom Line
IQ Fulfillment is a warehouse and delivery partner for e-commerce businesses in Dubai Investment Park. You can use it for storing stock, picking and packing orders, shipping locally or internationally, and managing fulfilment through its software. Reviews from businesses mention deliveries across 15 countries, Gulf shipping, and a seller dashboard that is easy to navigate.
The stronger feedback comes from brands using the service over months or years. Customers describe accurate order processing, organised warehouse management, real-time inventory tracking and support that helps with stock and scaling. The robotic warehouse is another clear draw, with one review describing robots working around the clock.
For a small or growing online seller, outsourcing these steps could save substantial operational effort. There is an important delivery-service caveat. Other customers report missed dates, repeated rescheduling, parcels delivered to the wrong person, orders marked delivered when they were not received, and customer-service calls going unanswered.
A birthday order arrived two weeks late, while another parcel was returned after weeks of follow-up. Before committing, get the full pricing in writing, clarify return and failed-delivery procedures, and leave a buffer for time-sensitive orders. The review record suggests a noticeable gap between strong business-account experiences and some individual delivery complaints.