Custom designs
Several customers received cakes matching their reference images, including a son’s birthday cake completed with 24 hours’ notice.
Jays — Dubai
Nad Al Hamar
Jays is a bakery in Nad Al Hamar known for made-to-order celebration cakes, including custom designs and flavours such as vanilla custard. Reviews often praise the cakes for being fresh, moist and balanced in sweetness, while delivery and design accuracy can vary.
Reputation Score
4.5
★★★★★
274 ratings
Source: Google Maps
The Good Stuff
Fresh flavours
Customers describe the cakes as fresh, fluffy and moist, with balanced sweetness and generous filling.
Vanilla custard
Vanilla custard is specifically described as one of the bakery’s best sellers.
Fast preparation
One customer received a cake prepared in less than an hour, despite ordering at 8pm.
Wedding cakes
A wedding customer praised Chef Hassan’s cake for combining careful presentation with flavours guests enjoyed.
Careful packaging
Reviews mention attractive packaging and cakes arriving in good condition when delivery goes smoothly.
Tips for a Better Visit
Confirm design. For an important occasion, reconfirm that the requested design can actually be reproduced before paying; some customers reported mismatches.
Build in time. Avoid relying on a narrow delivery window, especially around major occasions; Mother’s Day orders were reported extremely late.
Pin location. Send a pinned delivery location and repeat the hotel, room and timing details, as one customer found the team repeatedly asked for them.
Check order. If the order is time-sensitive, verify the flavour and design as early as possible; one mistake took almost five hours to fix.
Try pickup. Pickup may be worth considering when timing matters; a cheesecake baklawa customer collected it after receiving the notification.
Ask availability. If you need a last-minute cake, ask directly about preparation time: one customer’s cake was ready in under an hour.
Plan the visit
Practical details
Nadd Al Hamar - Dubai
Nadd Al Hamar, Dubai
| Mon | 8:00 AM – 12:00 AM |
| Tue | 8:00 AM – 12:00 AM |
| Wed | 8:00 AM – 12:00 AM |
| Thu | 8:00 AM – 12:00 AM |
| Fri | 8:00 AM – 12:00 AM |
| Sat | 8:00 AM – 12:00 AM |
| Sun | 8:00 AM – 12:00 AM |
Popular Mentions
Vanilla pistachio
This flavour was described as delicious and balanced, with sweetness kept under control.
Lotus cake
A birthday customer praised its spectacular appearance, fluffy freshness and generous filling and icing.
Vanilla with berries
This flavour was singled out by one customer as exceptionally good.
Cheesecake baklawa
A customer ordered this online, collected it after the notification and found it delicious.
Lunch box cake
A pre-ordered lunch box cake was specially customised for a birthday and delivered on time.
Common Concerns
Delivery delays
Delivery timing has been unreliable for some orders, including a Mother’s Day cake that arrived close to 10pm.
Slow responses
Customers report unanswered calls, slow WhatsApp replies and long waits when urgent order problems arise.
Design mismatch
Some customers received cakes noticeably different from the agreed or advertised design, including a failed deer decoration.
Order mistakes
One order was made as the opposite of what was requested and took almost five hours to correct before delivery.
Refund follow-up
Reviews describe promised refunds that were delayed or left unanswered after an incorrect cake or missing add-on.
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The Bottom Line
Jays is a Nad Al Hamar bakery that specialises in celebration cakes made to order. Customers commonly order custom birthday and wedding cakes, with reviews also mentioning vanilla custard, vanilla pistachio, lotus and vanilla-with-berries flavours. The strongest pattern is a cake that looks polished and tastes fresh, moist and not overly sweet.
Design work can be excellent when the brief is understood. Customers describe reference images being reproduced closely, including a birthday cake completed with 24 hours’ notice and a marriage-registration cake delivered to a restaurant on time. Vanilla custard is called a best seller, while the lotus cake was praised for its fluffy sponge, filling and icing.
The main caution is coordination rather than the core product. Several reviews report late deliveries, unanswered calls, slow WhatsApp replies or mistakes that took hours to resolve. A Mother’s Day order was reportedly delayed until almost 10pm, while another customer was still chasing a refund for an advertised cake that did not match what arrived.
For an important event, confirm the design and flavour in writing, send a pinned location, and allow extra delivery time. Pickup is another practical option when the timing cannot slip.