Remote Support
Printer issues have sometimes been solved remotely through videos, voice messages, AnyDesk and driver setup, avoiding a service-centre visit.
JK Group - National Store LLC - Head Office & Canon's Authorized Service Center
Al Garhoud
JK Group’s National Store is an electronics retailer and Canon-authorized service centre in Al Garhoud. Customers mainly use it for printer troubleshooting and repair, along with camera and lens servicing, with several reviews praising quick turnaround and patient technical guidance.
Reputation Score
4.3
★★★★☆
604 ratings
Source: Google Maps
The Good Stuff
Fast Repairs
Some printer repairs were completed while customers waited, including a Canon Pixma G3411 fixed within an hour.
Pickup Service
One customer without a car had a printer collected, repaired and returned in less than 24 hours.
Camera Care
Reviews describe effective camera and lens repairs, including a broken camera screen fixed in 15 minutes and a lens completed over a weekend.
Clear Testing
After a printer repair, the team showed the customer a printed test page and explained how to prevent the problem recurring.
Easy Parking
There is parking inside the compound, which one customer found convenient for dropping off and collecting equipment.
Tips for a Better Visit
Call First. Try phone or online support before travelling: some printer problems were resolved remotely without sending the machine in.
Confirm Updates. Ask how repair updates will be shared and follow up proactively, since one customer waited several days for information.
Request Estimate. Ask for the repair cost before authorising parts or cleaning; reviews mention substantial charges for a printer head and camera cleaning.
Bring Details. Check that your phone number is correct on the receipt so the centre can contact you when a camera is ready.
Allow Time. If your equipment is needed for a shoot or project, explain the deadline at drop-off; some customers received expedited repairs.
Use Parking. For in-person drop-off, look for parking inside the compound, which can make carrying printers or cameras easier.
Plan the visit
Practical details
17th St
Umm Ramool, Dubai
| Mon | 8:30 AM – 5:30 PM |
| Tue | 8:30 AM – 5:30 PM |
| Wed | 8:30 AM – 5:30 PM |
| Thu | 8:30 AM – 5:30 PM |
| Fri | 8:30 AM – 5:30 PM |
| Sat | 9:00 AM – 4:00 PM |
| Sun | Closed |
Popular Mentions
SelphyCP1200
A long-used photo printer was repaired within a few days and returned working properly.
Canon SX700 HS
A customer brought this compact camera in for repair and asked the centre to update the contact number for collection.
Canon MF645CX
This printer was returned in two days, with advice on buying original toner and telephone or AnyDesk configuration support.
camera and lenses
A customer reported a detailed inspection and cleaning service for both camera equipment and lenses.
Crown line Incense Burner
The base plate was replaced under warranty, and a larger removable plate was also supplied when available.
Common Concerns
Follow-ups
A customer had to call five days after drop-off to find out what needed to be done instead of receiving an update.
Repair Failure
One printer reportedly remained unrepaired for 10 days and was returned after three trips, despite charges of AED200.
High Parts Cost
A printer head was reported to cost AED600 against a printer bought for AED1,400.
Service Concern
A customer reported new black dots in the viewfinder after a camera memory-card repair and was unhappy with the result.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED168
repair the print heads and replace the ink pads
“We paid AED168 to repair the print heads and replace the ink pads”Google review · November 2025
600 AED
printer head
“We payed 600 AED for printer head while the whole printer cost is 1400 AED”Google review · November 2025
DXB
LOCAL
LOCAL
The Bottom Line
JK Group’s National Store is an electronics retailer and Canon-authorized service centre in Al Garhoud. The reviews make it most relevant for Canon printer repairs, remote technical support, camera servicing and lens repairs. It is worth considering when you need practical help rather than simply buying equipment: customers describe troubleshooting by phone, AnyDesk setup and repairs completed while they waited.
Speed is a recurring strength, though not a guarantee. A Canon Pixma G3411 was repaired within an hour, while another printer was fixed in three working days for AED168 after the print heads and ink pads were replaced. A camera screen was reportedly repaired in 15 minutes, and one urgent printer was collected, repaired and returned in less than 24 hours.
The service experience can depend on the job. Several customers praised clear explanations, test printing and helpful updates, but others had to chase the centre for repair information. One printer reportedly spent 10 days there without being fixed, and a customer questioned a AED600 printer-head charge against a AED1,400 printer.
Ask for a cost estimate, confirm your contact details and follow up if timing matters. Parking inside the compound is a useful practical detail.