Fresh chicken
Customers describe the chicken and fries as freshly made, hot and crisp.
KFC | Dubai Festival Plaza Relocation
Jebel Ali Village
KFC at Dubai Festival Plaza is a fast-food restaurant in Jebel Ali Village serving fried chicken, combo meals and sides. Reviews point to freshly made chicken and fries, quick counter service, and a clean, organised food-court setting, though order accuracy and delivery can vary.
Reputation Score
4.4
★★★★☆
546 ratings
Source: Google Maps
The Good Stuff
Accurate orders
Several reviews highlight quick, accurate ordering and staff who follow meal modifications.
Clean store
The store is described as neat, organised and clean, with good seating.
Quick service
One customer received a fresh order within three minutes.
Helpful substitutions
Staff have helped customers choose suitable substitutes when a requested meal was unavailable.
Good portions
One review specifically praised the portions served with a meal.
What to Eat at KFC | Dubai Festival Plaza Relocation How we choose these items We use AI to find praise and criticism of specific foods and drinks in a selection of Google reviews. For KFC | Dubai Festival Plaza Relocation, this list is based on 50 reviews, not every review of the restaurant. The score is positive reviews minus negative reviews. For example, two positive reviews and one negative review give +1. Each review counts once per item; neutral comments do not change the score. A zero score is not a positive recommendation. “Only neutral feedback” means there are no positive or negative votes. “Mixed feedback” means equal numbers of positive and negative votes. The quotes are examples of what people said, not every comment we counted. We use different reviews where we can. We normally show up to 10 foods and 5 drinks with non-negative scores. Items with the same score stay together. If a tied group would go past the limit, that group and the lower non-negative scores go into Honorable mentions. If an overflowing positive top tie would leave the list empty, we show up to 10 items from that tie and keep the rest in Honorable mentions. Foods and drinks with a negative score are under What to Avoid. Use this as a guide to what reviewers liked, not a guarantee that you will like it too.
These items at KFC | Dubai Festival Plaza Relocation got the most positive mentions in user reviews. Check them out!
Food 1
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Excellence chicken Net +1
“Excellence chicken is so delicious and crispy Cashier poe is also so friendly and she helps me to take order, thank you festival plaza kfc”
Positive 1Negative 0
Review excerpts
“Excellence chicken is so delicious and crispy Cashier poe is also so friendly and she helps me to take order, thank you festival plaza kfc”May 2026
What to Avoid (2)
Food 2
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Arabi burger Net −1
“The food that came out was clearly rushed and tasted poor. The burger bun was dry and didnt compliment well with the Arabi burger flavour.”
Positive 0Negative 1
Critical review excerpts
“The food that came out was clearly rushed and tasted poor. The burger bun was dry and didnt compliment well with the Arabi burger flavour.”May 2026
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Chicken orginal Net −1
“Iam not trying the Kfc not first time my order is chicken orginal from this shop. But i reecived the quality is really bad.”
Positive 0Negative 1
Critical review excerpts
“Iam not trying the Kfc not first time my order is chicken orginal from this shop. But i reecived the quality is really bad.”June 2026
Tips for a Better Visit
Check contents. Before leaving the counter, check the order and basics such as napkins, tissues and straws.
Confirm spice. For online orders, confirm the spicy option is available and matches what is packed.
Allow time. Leave extra time for kiosk orders, especially when ordering rice or other items that may delay the meal.
Watch delivery. For time-sensitive meals, be cautious with delivery: one Keeta order exceeded two hours.
Ask substitutes. If your preferred meal is unavailable, ask the counter team about a suitable substitute.
Plan the visit
Practical details
24H5+G48 - Sheikh Zayed Rd - inside Dubai Festival Plaza
Jebel Ali Village, Dubai
| Mon | 10:00 AM – 3:00 AM |
| Tue | 10:00 AM – 3:00 AM |
| Wed | 10:00 AM – 3:00 AM |
| Thu | 10:00 AM – 3:00 AM |
| Fri | 10:00 AM – 3:00 AM |
| Sat | 10:00 AM – 3:00 AM |
| Sun | 10:00 AM – 3:00 AM |
Common Concerns
Delivery delays
A Keeta order reportedly took more than two hours, despite being ordered for fast delivery.
Refund problems
A card payment for an order with unavailable bread was still awaiting a refund after multiple complaints.
Kiosk waits
A kiosk order reportedly took a long time to come out, even after being placed in advance.
Inconsistent food
One customer found the Arabi burger bun dry and the finished burger disappointing.
Spice errors
An online order for spicy food reportedly arrived with the normal version instead.
DXB
LOCAL
LOCAL
The Bottom Line
KFC at Dubai Festival Plaza is a straightforward food-court stop in Jebel Ali Village for fried chicken, combo meals and sides. Reviews most often mention fresh chicken, fries, friendly service and accurate counter orders. The branch has also been described as clean, organised and comfortable for a seated meal.
The food feedback is generally positive but not uniform. Customers have praised chicken that arrived hot, crispy and not greasy, while one first-time visitor found an Arabi burger poorly assembled and disliked the replacement too. Rice has also caused trouble in older reviews, including a half-cooked serving and a long wait.
Counter service can be impressively quick—one customer received an order in three minutes—and staff have handled substitutions and order modifications well. Still, kiosk orders have sometimes taken much longer than expected, so check the bag before leaving for missing napkins, tissues, straws, sauces or incorrect items. Online ordering deserves extra caution.
Reviews mention a normal item arriving instead of an all-spicy order, an unresolved refund after bread was unavailable, and a Keeta delivery that took more than two hours. For a quick meal, ordering in person and checking the order at collection may be the safer approach.
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