Repair updates
Accident-repair customers often receive regular status updates, with the work and expected progress explained clearly.
Kia Service & Body Shop Center – Al Quoz II
Al Quoz
Kia Service & Body Shop Center – Al Quoz II is an auto body shop in Al Quoz handling accident repairs and routine Kia servicing. Reviews point to clear repair updates, insurance-claim guidance and a customer lounge with coffee, making it worth considering when communication matters.
Reputation Score
4.1
★★★★☆
271 ratings
Source: Google Maps
The Good Stuff
Insurance help
The team has helped customers navigate insurance approval and claim procedures during accident repairs.
Fast turnaround
One customer received both a 10k service and accident-related door repair in four business days rather than the estimated six to seven.
Clear explanations
Reviews describe detailed explanations of the work completed and what still needs attention.
Customer lounge
The waiting area includes comfortable seating, a coffee machine and multiple drink options.
Reasonable pricing
One customer described the prices as reasonable and also reported receiving discounts.
Tips for a Better Visit
Book early. Arrange your appointment ahead of time, as one review says available service slots were quite limited.
Confirm calls. If a callback is promised, confirm it rather than relying on the phone process alone; several reviews describe missed callbacks.
Plan collection. Allow extra time for collection and ask how the queue is managed, since one visitor found no clear arrival-order system.
Check handover. Inspect the cabin at pickup, especially the seats, because a customer reported oil, dirt and a poor cleaning result.
Use the lounge. For routine maintenance, the customer lounge has seating, coffee and several drinking options while you wait.
Plan the visit
Practical details
8th St
Al Qouz Ind.first - Al Quoz, Dubai
| Mon | 7:30 AM – 5:00 PM |
| Tue | 7:30 AM – 5:00 PM |
| Wed | 7:30 AM – 5:00 PM |
| Thu | 7:30 AM – 5:00 PM |
| Fri | 7:30 AM – 12:00 PM, 1:30 PM – 5:00 PM |
| Sat | 7:30 AM – 5:00 PM |
| Sun | Closed |
Popular Mentions
routine Servicing
Customers mention using the centre for regular Kia servicing after an initial accident-repair visit.
routine oil change
Routine oil changes are mentioned as a quick maintenance visit with access to the waiting area.
Common Concerns
Phone access
Several customers struggled to reach the centre by phone or receive promised callbacks.
Limited slots
Booking can be difficult when service appointments are limited.
Queue confusion
A collection visit was delayed by the lack of a clear token or first-come, first-served system.
Vehicle cleanliness
One customer collected a serviced car with dirt, waste and an unpleasant smell inside.
Delayed support
Some customers reported waiting for promised callbacks about unresolved service or warranty concerns.
DXB
LOCAL
LOCAL
The Bottom Line
Kia Service & Body Shop Center – Al Quoz II handles Kia routine servicing and accident repairs in Al Quoz. Reviews specifically mention routine oil changes, 10k servicing, passenger-door repairs and insurance-claim procedures. Accident-repair customers often value the regular progress updates and clear explanations, while one customer received both service and body work in four business days instead of the estimated six to seven.
The customer experience can be very good once the car is booked in. Reviews describe helpful explanations, efficient handovers and a comfortable customer lounge with seating, coffee and other drinks. Several customers also report reasonable prices and discounts, though no fixed amounts are given.
The main caution is communication before and around collection. Multiple reviews describe unanswered calls or callbacks that never arrived, and one booking review says slots were limited. A separate collection visit involved a long wait and no clear token or queue system.
There are also isolated complaints about cars being returned with dirt, waste, smell or oil on a seat. Book ahead, confirm any callback, and allow extra time at pickup. It is also worth checking the interior before leaving, particularly after cleaning or general servicing.