Clear explanations
Several visitors said their service needs, issues and turnaround times were explained clearly.
Kia Service Centre - Ras Al Khor - 1
Ras Al Khor Industrial Area 2
Kia Service Centre - Ras Al Khor - 1 handles routine servicing, repairs and warranty work in Ras Al Khor Industrial Area 2. Reviews highlight clear explanations from some service advisors and useful amenities such as free coffee and Wi‑Fi, though queue management and follow-up can be frustrating.
Reputation Score
3.4
★★★☆☆
1,459 ratings
Source: Google Maps
The Good Stuff
Skilled advice
Reviews describe service advisors who listened carefully, inspected problems with customers and explained technical details simply.
Fast turnaround
Some routine services were completed quickly and within the promised timeframe.
Customer amenities
The waiting area has free coffee and Wi‑Fi, which makes a longer visit easier.
Emergency access
One customer reported receiving service without an appointment when they explained they were in a hurry.
Issue resolved
A recurring problem that had not been fixed elsewhere was eventually completely repaired here.
Tips for a Better Visit
Allow time. Build in at least an hour before handover; multiple reviews describe lengthy ticket and reception delays.
Try afternoons. If your schedule allows, an afternoon appointment may be less crowded than the morning, according to one visitor.
Document condition. Photograph the car and check the inspection report before leaving it, especially for existing scratches.
Confirm charges. Ask for written approval and a breakdown before extra work, batteries or diagnostic fees are added.
Check parts timing. Ask whether parts are in stock before handing over the car; one delivery took a full week.
Inspect pickup. Check the exterior, wash and interior before driving away, as several customers reported scratches or poor cleaning.
Plan the visit
Practical details
E44 - near Dubai Islamic Bank
Ras Al Khor Industrial Area 2, Dubai
| Mon | 7:30 AM – 5:00 PM |
| Tue | 7:30 AM – 5:00 PM |
| Wed | 7:30 AM – 5:00 PM |
| Thu | 7:30 AM – 5:00 PM |
| Fri | 7:30 AM – 12:00 PM, 1:30 PM – 5:00 PM |
| Sat | 7:30 AM – 5:00 PM |
| Sun | 7:30 AM – 5:00 PM |
Popular Mentions
Engine oil change
Engine oil changes are specifically mentioned as part of the quick lube visit experience.
Warranty service
Customers use the centre for warranty-related inspections and repairs, although warranty decisions have received mixed feedback.
Replacement car
One repair customer reported receiving a replacement car for roughly 7–10 days.
Common Concerns
Long queues
Appointment holders commonly reported waiting 40 minutes to an hour just to hand over their cars.
Poor coordination
Reviews describe appointments being delayed, walk-ins being handled first and emergency guidance conflicting with reception practice.
Weak follow-up
Some customers said advisors did not return calls or resolve complaints for weeks or months.
Part delays
One spare part reportedly took a week to move from Jabal Ali to Ras Al Khor.
Vehicle cleanliness
Several reviews mention poor washing, dirty interiors and new scratches or damage noticed after service.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 1,000
replacement car security deposit
“For that, I paid a security deposit of AED 1,000”Google review · January 2026
DXB
LOCAL
LOCAL
The Bottom Line
Kia Service Centre - Ras Al Khor - 1 is a dealer service facility in Ras Al Khor Industrial Area 2 where customers bring Kia and Hyundai vehicles for regular service, repairs, warranty work and quick lube or engine-oil changes. Some reviews describe smooth handovers, clear explanations and fast completion, while others say the experience depends heavily on the individual advisor handling the job. The strongest accounts mention careful listening, a personal inspection of the car and transparent turnaround times.
Free coffee and Wi‑Fi are useful if you are waiting. One customer also received a first service without an appointment after explaining they were in a hurry. The main drawback is time.
Appointment holders reported waiting 40 minutes to an hour just to hand over their cars, with complaints about ticket allocation, walk-ins being processed first and too few people staffing several desks. Spare-part delays can also leave a car unavailable for a week. Be especially methodical at drop-off and collection.
Photograph the vehicle, review the inspection report, confirm any additional work and charges in writing, and check the wash, interior and bodywork before leaving. Warranty decisions and follow-up have also drawn serious criticism, so keep all reports and communication.