Family range
The store covers clothing needs from newborns and toddlers through teenagers and adults, making it practical for family shopping.
Kiabi
Dubai Festival City
Kiabi is a family clothing store in Dubai Festival City, with a particularly useful range of children’s clothes and baby apparel. Shoppers also mention affordable everyday fashion, plus sizes, and a spacious, organised layout that makes browsing easier.
Reputation Score
4.2
★★★★☆
135 ratings
Source: Google Maps
The Good Stuff
Kidswear choice
Reviews describe a wide selection for children, including seasonal outfits, everyday clothes and a strong range of kids’ pants.
Helpful sizing
Staff assistance can be useful when you need help locating the right size or choosing jeans.
Plus sizes
One customer found plus sizes available up to 5XL, though the selection may vary.
Organised store
The large shop is arranged by age, with ample trial rooms and clearly organised sections.
Tips for a Better Visit
Check prices. Check the displayed price before checkout, especially for shoes, after one shopper reported a 50 dhs price becoming 70 dhs at the cashier.
Prefer in-store. For time-sensitive purchases or returns, consider shopping in-store rather than online; reviews report delivery, pickup and refund delays.
Allow time. Allow extra time at the counter, since one review describes the checkout service as very slow.
Ask sizing. If you are unsure about sizing, ask a floor assistant before checkout; customers have found help locating the right size useful.
Check sales. If price is your priority, look out for sales and discounts; one customer specifically found the store best for shopping during sale periods.
Check plus. If you need plus sizes, check the available options in your size before committing, as selection has been described as limited.
Plan the visit
Practical details
Festival centre - First Floor - Crescent Dr
Al Kheeran - Dubai Festival City, Dubai
| Mon | 10:00 AM – 11:00 PM |
| Tue | 10:00 AM – 11:00 PM |
| Wed | 10:00 AM – 11:00 PM |
| Thu | 10:00 AM – 11:00 PM |
| Fri | 10:00 AM – 1:00 AM |
| Sat | 10:00 AM – 1:00 AM |
| Sun | 10:00 AM – 12:00 AM |
Popular Mentions
Baby apparel
Baby apparel is mentioned as one of the store’s useful categories, alongside maternity wear.
Maternity wear
Customers mention maternity wear as an affordable clothing option available in the store.
Common Concerns
Online delays
Online delivery and returns have drawn serious complaints, including a delivery that took almost 10 days and a pickup still pending after more than 10 days.
Weak support
A customer reported two unresolved complaints and a refund timeline of at least 13 days after an online return request.
Price mismatch
A shopper saw shoes marked at 50 dhs but was charged 70 dhs at the cashier after prices had been removed.
Slow counter
Checkout service has been described as very slow, with one review also noting a lack of greeting and smiles.
Limited plus
Although some plus sizes are available, one customer said there were not enough options for plus-size shoppers.
DXB
LOCAL
LOCAL
The Bottom Line
Kiabi in Dubai Festival City is a large family clothing store, especially useful for children’s shopping. Reviews mention baby apparel, kids’ pants and clothing for newborns through adults, with sections arranged by age. The range includes everyday outfits as well as seasonal and special-occasion clothing, so it can work well when children’s sizes keep changing.
Value is a recurring strength: customers describe the prices as affordable while finding the quality and materials reasonable for what they paid. One shopper also reported plus sizes up to 5XL, although another felt the plus-size selection was too limited. The physical store is often described as neat, peaceful and well organised, with ample trial rooms and staff who can help locate sizes or advise on jeans.
The main caution is online ordering. Reviews report a delivery taking almost 10 days, delayed return collection, slow refunds and courier payment problems. For urgent purchases or returns, in-store shopping looks less risky.
At the till, check the price carefully—one customer said shoes shown at 50 dhs were charged at 70 dhs. Counter service has also been called slow, so allow extra time, particularly if you are shopping with children.