Payment by Weight
Collected clothes may be weighed and paid for according to their weight.
Kiswa UAE - كسوة الإمارات
Business Bay
Kiswa UAE is a textile recycling centre in Business Bay focused on reducing clothing waste. Customers can book home collection for old clothes, and some reviews say items are weighed and paid for by weight; shoes and bags are also mentioned, although collection rules and reliability vary.
Reputation Score
3.3
★★★☆☆
215 ratings
Source: Google Maps
The Good Stuff
WhatsApp Booking
The WhatsApp chatbot is described as a quick, easy way to submit a collection request.
Fast Collection
Some customers received collection within 48 hours or on the following day.
Quick Handover
One review says weighing and payment took about five minutes once the team arrived.
Follow-Up
One customer received a follow-up call confirming that the collection had been completed.
Tips for a Better Visit
Check Items. Ask in advance whether uniforms, sarees, churidhars, shoes or bags are currently accepted, as reviews report inconsistent answers.
Request Receipt. Ask the collector to weigh everything clearly and provide a receipt, since one customer reported receiving neither.
Avoid Urgency. Do not rely on this pickup if you are moving or need the clothes removed quickly; some customers waited a week or more.
Have A Backup. If a week passes without a confirmed collection, consider another donation or recycling option rather than continuing to wait.
Plan the visit
Practical details
ETA Strar - Marasi Dr
Business Bay, Dubai
| Mon | 12:00 AM – 12:00 PM |
| Tue | 12:00 AM – 12:00 PM |
| Wed | 12:00 AM – 12:00 PM |
| Thu | 12:00 AM – 12:00 PM |
| Fri | 12:00 AM – 12:00 PM |
| Sat | 12:00 AM – 12:00 PM |
| Sun | 12:00 AM – 12:00 PM |
Popular Mentions
old clothes
Home collection for old clothes is the core service described across the reviews.
shoes
Shoes are mentioned among the items customers request Kiswa to collect.
bags
Bags are also mentioned as items customers expect to include in a collection.
Common Concerns
Missed Pickups
Many recent reviews describe scheduled collections being delayed for weeks or never happening.
Unclear Scheduling
Customers often report no firm pickup time, late updates, or drivers arriving on an unexpected day.
Rude Drivers
Several reviews describe collection staff as rude, shouting, or behaving aggressively during handover.
Unclear Criteria
A customer said the collector rejected some clothing without explaining the criteria in advance.
Payment Disputes
One review reported receiving the wrong amount and no bill or receipt after collection.
DXB
LOCAL
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The Bottom Line
Kiswa UAE is a textile recycling centre serving customers in Business Bay and elsewhere through home collection. You can request pickup for old clothes, with reviews also mentioning shoes and bags. When the process works, the collector weighs the items, pays according to weight and leaves quickly; one customer said the handover took five minutes, while another received collection within 48 hours.
The experience is notably inconsistent. Some long-term users describe dependable yearly or repeat collections, and one recent reviewer booked through WhatsApp and received next-day service. Others waited one week, several weeks or even two months with bags ready, despite repeated messages.
Customer support is often described as a chatbot that says the driver will call without giving a reliable timeframe. There are also concerns about the handover itself. Reviews mention unannounced arrivals, rude or shouting drivers, disputed weighing, missing receipts and collectors refusing items such as uniforms, churidhars or sarees without clear advance guidance.
If you have a deadline, confirm the exact day and accepted materials first, request a clear weighing and receipt, and keep another donation or recycling option in reserve.