Food Choice
Customers can order dishes such as biryani, lentil and Mexican salad through the online kitchen service.
Kitopi Kitchen - Hessa Street
Al Barsha
Kitopi Kitchen - Hessa Street is a delivery-focused kitchen in Al Barsha, with orders placed through delivery partners and the Kitopi rewards app. Reviews point to a broad choice of restaurant-style food, including biryani and Mexican salad, though service reliability varies.
Reputation Score
4.1
★★★★☆
240 ratings
Source: Google Maps
The Good Stuff
Delivery Options
Reviews mention ordering through Deliveroo, Talabat, Careem, Noon and the Kitopi rewards app.
Clean Kitchen
One customer specifically described the environment as very clean while also enjoying the food.
Welcoming Team
A review describes the team as welcoming during an order experience.
Kitchen Hygiene
Some customers describe the kitchen as clean and hygienic, with one calling it fast and professional.
Tips for a Better Visit
Delivery Only. Plan for delivery rather than a sit-down visit: one review simply states that the kitchen is delivery-only.
Allow Time. Build in extra time when ordering; a review says food preparation can run longer than expected.
Check Availability. Confirm that your item is available before waiting, as one order was declared unavailable after 90 minutes.
Check Chicken. Inspect chicken dishes on arrival, since reviews specifically mention undercooked chicken from different brands.
Rider Parking. If collecting or delivering by bike, note that a review says there is no dedicated bike space in front of the kitchen.
Plan the visit
Practical details
36J4+4HV - 54 62nd St
Al Barsha Third - Al Barsha, Dubai
| Mon | 12:00 AM – 12:00 PM |
| Tue | 12:00 AM – 12:00 PM |
| Wed | 12:00 AM – 12:00 PM |
| Thu | 12:00 AM – 12:00 PM |
| Fri | 12:00 AM – 12:00 PM |
| Sat | 12:00 AM – 12:00 PM |
| Sun | 12:00 AM – 12:00 PM |
Common Concerns
Long Delays
Several customers report waits of one to two hours, including a soup that took two hours to arrive.
Order Cancellations
Orders have reportedly been cancelled after long waits or without timely notice, including across two delivery apps.
Food Safety
Reviews include complaints about undercooked chicken and a reported food-poisoning experience.
Poor Support
Customers describe unhelpful follow-up, including being redirected to the driver during a delayed order.
Order Accuracy
One customer reported hair in two items and wood inside an egg burrito sandwich.
DXB
LOCAL
LOCAL
The Bottom Line
Kitopi Kitchen - Hessa Street is a delivery-only kitchen in Al Barsha rather than a place to drop in for a meal. Orders are mentioned through Deliveroo, Talabat, Careem, Noon and the Kitopi rewards app. The attraction is choice: customers can order food associated with different restaurant brands, and one positive review specifically enjoyed the biryani, lentil and Mexican salad.
There are encouraging comments about cleanliness, including a description of the kitchen as “fast, clean and professional,” plus a separate review praising a very clean environment. Some customers also found the team welcoming and the food very good. That said, the experience is uneven, and the main issue is delivery reliability rather than lack of choice.
Allow extra time. Reviews describe waits of 1 hour 15 minutes, 1 hour 45 minutes and even two hours for a soup or lunch. Orders have also been cancelled after long waits, sometimes without clear updates, while customer support has been criticised for redirecting customers to drivers.
Food-quality complaints include undercooked chicken, a reported food-poisoning experience, and foreign objects in individual dishes. Check availability before committing to a long wait, inspect chicken dishes on arrival, and treat the delivery estimate as something that may slip.