Packing Service
One reviewer said staff collected belongings and handled the required packaging, although the same review rated the transport very poorly.
KSL Logistic Services
Deira
KSL Logistic Services is a Deira shipping company advertising courier, land, air and sea cargo with worldwide door-to-door delivery. Reviews show customers mainly use it for air cargo and household shipments to Pakistan and India, though repeated reports of long delays, missing parcels and damage make reliability a serious concern.
Reputation Score
2.5
★★★☆☆
754 ratings
Source: Google Maps
The Good Stuff
Successful Delivery
One customer reported receiving a parcel safely after about a month and a half, despite poor communication and an invalid tracking number.
Tips for a Better Visit
Verify Tracking. Before paying, ask for a working tracking number and test it; one customer said both the number and website were invalid.
Avoid Valuables. Do not assume expensive or fragile goods are protected; a review specifically warned against sending higher-cost items after clothing went missing.
Confirm Insurance. Ask in writing about insurance and compensation before booking, since one customer reported broken items and no insurance coverage.
Record Condition. Photograph and list fragile goods before collection, especially furniture and electronics, given repeated reports of breakage in transit.
Keep Invoice. Retain the invoice and booking details if you proceed; one customer recommended attaching the invoice to a consumer complaint.
Confirm Address. Double-check the delivery address and who pays for corrections, since one review described a wrong-address delivery followed by another charge.
Plan the visit
Practical details
Platinum Business Centre - Baghdad Street
Al Murar, Dubai
Popular Mentions
Air cargo
Air cargo is mentioned as an option for shipments to Pakistan, although one customer reported a four-month delay against a ten-day promise.
20ft container
One household move was charged as a full 20ft container, but the reviewer said the items arrived in separate batches and were damaged.
documents
Document shipping is mentioned with a promised five-to-seven-day timeframe, though one review said delivery was still late.
packing charges
Household cargo reviews mention packing as a paid part of the shipment, including a move involving 13 pieces.
Common Concerns
Severe Delays
Reviews describe shipments arriving months late or remaining undelivered for six to eleven months, despite shorter promised timelines.
Poor Contact
Customers repeatedly report unanswered calls and messages, changing numbers, and contact lines that stopped working.
Damage Risk
Reported damage includes broken furniture, crockery, electronics and washing machines, sometimes with no compensation offered.
Missing Items
Several customers reported missing boxes or individual items, including branded clothing and household goods.
Tracking Problems
The online tracking system and tracking numbers were reported as invalid or unusable, leaving customers unable to verify shipment progress.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 35 dhs per kg
air cargo
“I sent air cargo of 18 Kgs @AED 35 dhs per kg with them”Google review · February 2024
150 dirhams
delivery
“Not only have they not been transparent about where my package is, but are not refunding the 150 dirhams I have for the delivery or even bothering to return my package if not refunding”Google review · April 2023
over AED 5000
shipping and packing
“And paid over AED 5000 for shipping and packing”Google review · August 2020
DXB
LOCAL
LOCAL
The Bottom Line
KSL Logistic Services is a Deira-based shipping company that advertises courier work plus land, air and sea cargo with door-to-door delivery. Customers mention using it for air cargo, household goods, documents and larger container shipments, particularly between Dubai and Pakistan, India and the UK. The main issue is not the range of services but what happens after collection.
Reviews describe promised delivery windows of four days, 25 days, 40 days or 45 days stretching into several months. One Pakistan shipment was reported undelivered after 11 months; another customer said a package promised in five days arrived after three weeks. Calls, WhatsApp messages and website numbers are often described as unanswered or no longer working, while tracking numbers and the online tracking system were also reported as invalid.
Damage and loss are recurring concerns. Reviewers describe broken furniture, crockery, washing machines and LED TVs, along with missing clothing, boxes and household items. Compensation was reportedly refused or unavailable in several cases.
If you still consider booking, get the delivery estimate, tracking process, insurance, packing responsibility and refund terms in writing, photograph valuable goods, and keep the invoice. The reported service history makes fragile or high-value shipments especially risky.