Warranty Support
A reported power issue on a Kugoo E-bike was handled as a warranty claim, with the motor replaced free of charge.
KUGOO AE | 79Bike UAE - Offficial store and service center
Dubai Marina
KUGOO AE is an authorized KUGOO and 79Bike store and service centre in Dubai Marina, selling e-scooters, parts and accessories. Reviews make it especially relevant for comparing models such as the Kugoo G2 Pro or 79 Bike Falcon Pro, and for repairs, servicing and pickup support.
Reputation Score
4.8
★★★★★
180 ratings
Source: Google Maps
The Good Stuff
Pickup Service
Customers have reported courier pickup and return support, including transport between Abu Dhabi and Dubai.
Fast Repairs
One customer received a repaired scooter back the same day, with the issues explained before work began.
Broader Service
The workshop also helped with a Surron Ultra Bee, including wheel replacement and brake calibration.
Test Rides
You can visit to test a Kugoo scooter and ask for advice before choosing a model.
Ride Comfort
Reviews of the Kugoo G2 Pro highlight speed, stability, tyres and suspension for a smoother ride.
Walk-In Help
A customer arrived without an appointment and received a full service and checks in under an hour.
Tips for a Better Visit
Ask Warranty. If a motor or power problem appears, ask whether it qualifies for warranty coverage; one motor replacement was free.
Request Records. For paid repairs, ask for clear invoices and agree in advance how removed parts will be handled.
Ask Pickup. If you are outside Dubai, ask whether courier pickup and return can be arranged, as Abu Dhabi support was reported.
Try Walk-In. For a minor issue, a walk-in may be worth trying: one customer received a full service and checks in less than an hour.
Check Tyres. Keep tyre pressure maintained; one owner traced a front-tyre issue to missed air-pressure maintenance.
Plan the visit
Practical details
Shop S09, Dorra Bay
Marsa Dubai - Dubai Marina, Dubai
| Mon | 10:00 AM – 7:00 PM |
| Tue | 10:00 AM – 7:00 PM |
| Wed | 10:00 AM – 7:00 PM |
| Thu | 10:00 AM – 7:00 PM |
| Fri | 10:00 AM – 7:00 PM |
| Sat | 10:00 AM – 7:00 PM |
| Sun | Closed |
Popular Mentions
79 Bike Falcon Pro
A pre-owned 79 Bike Falcon Pro was inspected with detailed communication and professional maintenance work.
Kugoo G-Booster/G3
The G-Booster/G3 review highlights dual-motor power, pneumatic tyres, suspension and a readable LCD display.
Surron dirt bikes
The service team was reported to help with Surron work, including a wheel replacement and brake calibration.
Kugoo wish 01
A customer brought in a son’s Kugoo Wish 01 and said the team repaired it and added extra service without extra fees.
Common Concerns
Service Complaint
One reviewer reported recurring problems after servicing, eventually leaving the scooter unable to turn on.
Parts Dispute
One customer said the removed parts were disposed of and that the invoices provided were misleading.
DXB
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The Bottom Line
KUGOO AE is a Dubai Marina shop for buying KUGOO and 79Bike e-scooters, along with parts, accessories and workshop support. The reviews point to useful pre-purchase help—you can test a Kugoo scooter and ask questions before choosing a model—plus servicing for owners who already have a bike. Named models include the Kugoo G2 Pro, Kugoo G2 Max, Kugoo G-Booster/G3 and 79 Bike Falcon Pro.
Owners describe the G2 Pro as fast and stable, with tyres and suspension that smooth the ride. A G2 Max owner reported using it daily and charging only once a week, while the G-Booster/G3 review highlights dual motors, pneumatic tyres and suspension. After-sales support is the main practical draw.
Reviews describe same-day repairs, walk-in servicing in under an hour, courier pickup from Abu Dhabi and warranty replacement of a failed motor. The workshop also handled a Surron Ultra Bee wheel replacement and brake calibration. There is one serious counterpoint: a customer reported repeated problems after servicing and disputed the invoices and disposal of removed parts.
For paid work, get the diagnosis, price and parts-handling arrangements clearly documented before authorising repairs.