Low fares
Several customers describe Kuwait Airways tickets as cheap compared with competing airlines.
Kuwait Airways Dubai Head Office
Port Saeed
Kuwait Airways Dubai Head Office in Port Saeed is a local contact point for airline bookings and flight-related help. Reviews mention low fares, onboard meals and entertainment, but experiences vary sharply when cancellations, baggage problems or unanswered customer-service messages enter the picture.
Reputation Score
3.4
★★★☆☆
107 ratings
Source: Google Maps
The Good Stuff
Onboard meals
One first-time passenger enjoyed the food, although the chicken meal had already run out.
Entertainment
A review says flights include entertainment and internet, helping make longer journeys less dull.
Baggage allowance
One customer found the included baggage allowance generous and said an extra kilo was not closely scrutinised.
Fast transaction
A customer reported a smooth, fast transaction and good customer service.
Quiet office
The Dubai office was described by one visitor as clean, quiet and quick for service.
Tips for a Better Visit
Confirm refunds. If a flight is cancelled, request the reason, next steps and refund timing in writing before relying on the booking.
Check changes. Do not assume a flexible ticket can be changed online; one customer reached a dead end when nobody answered the phone.
Track baggage. Keep your baggage tag and claim details handy, and follow up through more than one channel if the bag goes missing.
Visit early. For office help, avoid late-night visits or calls; a review says after-hours support was unavailable.
Check meals. If the meal choice matters, ask what remains available before boarding; one passenger found the chicken meal was finished.
Compare fares. Treat the low fare as a trade-off worth checking carefully, since one passenger said the stress was not worth the saving.
Plan the visit
Practical details
Port Saeed - Dubai
Port Saeed, Dubai
| Mon | 8:00 AM – 5:30 PM |
| Tue | 8:00 AM – 5:30 PM |
| Wed | 8:00 AM – 5:30 PM |
| Thu | 8:00 AM – 5:30 PM |
| Fri | 8:00 AM – 5:30 PM |
| Sat | 8:00 AM – 5:30 PM |
| Sun | Closed |
Common Concerns
Poor response
Customers repeatedly report unanswered calls, emails and WhatsApp messages, including during serious baggage cases.
Flight changes
Reviews describe unexplained cancellations, repeated date changes and unclear refund timelines.
Baggage issues
Reported problems include bags missing for nine days and delayed baggage causing a missed onward flight.
Rude handling
Some passengers describe rude counter staff and complicated, unclear procedures.
Short hours
Older office reviews say support was unavailable at night and the office had limited working hours.
DXB
LOCAL
LOCAL
The Bottom Line
Kuwait Airways Dubai Head Office in Port Saeed is useful for arranging or discussing flights, but the reviews paint a very uneven picture. The airline attracts customers with cheap tickets, and some passengers report good meals, in-flight entertainment, internet and a generous baggage allowance. A few office and service encounters were also described as quick, smooth and friendly.
The main concern is what happens when a trip changes or goes wrong. Customers report cancellations without clear explanations, repeated date changes, refunds taking more than 30 working days, and difficulty reaching anyone in the UAE. Flexible-ticket changes were reportedly unavailable online, while calls and emails often went unanswered.
Baggage complaints include a missing bag after nine days, delayed luggage in Bangkok that caused a missed onward flight, and a cracked 58-inch television with no response to the claim. If you use the airline, confirm cancellation, rebooking and refund details in writing, and keep all baggage documentation. Check meal availability if you have a preferred choice.
Office support has also been described as limited outside daytime hours, so do not assume late-night help will be available. The low price may appeal, but the potential support problems deserve careful consideration.