Insurance Help
The team has handled inspections, parts ordering and insurance coordination together, reducing paperwork for some accident repairs.
Lexus Body Shop – مركز إصلاح هيكل السيارة و الدهان لكزس
Al Garhoud
Lexus Body Shop in Al Garhoud handles accident repairs, including car inspections, insurance coordination and body-panel work such as door replacement. Reviews show that communication can be excellent, though claim processing, waiting times and repair follow-up are inconsistent.
Reputation Score
3.7
★★★★☆
115 ratings
Source: Google Maps
The Good Stuff
Fast Repairs
One customer expected a lengthy repair but got the car back in a week after a door replacement.
Regular Updates
Some customers received progress updates throughout the repair, including daily messages and photos.
Paint Finish
A customer reported a clean pickup and a paint job that met their expectations after the repair was completed early.
Documentation
Reviews mention the team completing the necessary paperwork and following up during the process.
Tips for a Better Visit
Verify Claims. Before leaving the car, confirm that the insurance claim is registered; one customer was told it had to be restarted.
Confirm Parts. Ask for a clear parts ETA and follow up if it slips: one part promised in 30 days was still missing after two months.
Allow Time. Allow extra time for intake because reviews describe online document uploads followed by additional forms completed by hand.
Inspect Pickup. Check the exterior and interior at collection; one customer found sand outside and the cabin uncleaned.
Request Updates. Agree how progress will be shared, since some customers received daily updates while others struggled to get replies.
Plan the visit
Practical details
13th St
Umm Ramool, Dubai
| Mon | 8:30 AM – 6:30 PM |
| Tue | 8:30 AM – 6:30 PM |
| Wed | 8:30 AM – 6:30 PM |
| Thu | 8:30 AM – 6:30 PM |
| Fri | 8:30 AM – 12:45 PM, 2:15 PM – 6:30 PM |
| Sat | 8:30 AM – 5:30 PM |
| Sun | Closed |
Popular Mentions
Insurance company
The body shop was credited with managing communication and arrangements with the insurer.
Al Mirath Car Towing
One review mentions vehicle delivery back to the customer through Al Mirath Car Towing.
Common Concerns
Claim Delays
One small accident claim was not registered, restarting approval and delaying repairs by an estimated five to ten days.
Long Waiting
Reception and advisor delays have included a three-hour wait before anyone helped a customer.
Parts Backlog
A replacement part reported as due within 30 days was still unavailable after two months.
Repair Quality
One customer said body panels repaired three years earlier later lost colour and developed peeling clear coat.
Poor Handover
At one collection, the car was reportedly dusty outside and not cleaned inside despite payment being completed.
DXB
LOCAL
LOCAL
The Bottom Line
Lexus Body Shop in Al Garhoud is for accident-related body repairs rather than routine servicing. Customers mention car inspections, insurance coordination, parts ordering, door replacement and repainting, so it can handle a repair from claim paperwork through collection. A towing company was also reported to have returned one repaired car quickly and in good condition.
The strongest experiences centre on clear communication. Some customers received daily progress updates, WhatsApp photos and help with the paperwork, while one accident repair involving a replacement door was completed within a week. Other reviews describe a very different pace: a claim was not registered, approval had to restart, and several vehicles remained for weeks or months without a confirmed completion date.
Reception and follow-up are the main risks. Reported waits include three hours for assistance, unanswered calls, online document uploads followed by handwritten forms, and a five-to-ten-day approval estimate before work could begin. Parts can also run late; one item promised within 30 days had still not arrived after two months.
Inspect the car carefully at collection and confirm the claim status, parts ETA and expected delivery date in writing. Finish quality is mixed in the reviews, including one report of peeling clear coat on previously repaired panels and another of a dusty, uncleaned handover.