Safety Protocols
Guards are described as strict on security protocols while remaining fair, respectful and understanding with residents and visitors.
Libra Security Service & Facilities Management Services Dubai, UAE
Hor Al Anz
Libra provides building security and facilities management in Hor Al Anz. Reviews highlight attentive security guards, responsive tenant support, concierge coverage and maintenance work, making it relevant for residential buildings and commercial premises needing an on-site facilities team.
Reputation Score
4.7
★★★★★
178 ratings
Source: Google Maps
The Good Stuff
Tenant Support
Reviews repeatedly describe guards as approachable and ready to help residents, including with tenant enquiries and day-to-day building needs.
Premises Watch
One resident specifically noted regular patrols and vigilant CCTV observation, rather than security being limited to the entrance desk.
Calm Response
A building review says the guard stayed calm when an incident escalated and maintained a composed posture.
Quick Replies
Customers report that the security officer responds quickly to questions and needs, useful for managed residential properties.
Family Friendly
Residents mention gentle treatment of families and children alongside attentive building care.
On-Time Help
A review credits the team with facilitating tenants on time and going beyond routine customer service.
Tips for a Better Visit
Clarify Parking. If your building needs parking enforcement, ask how handicapped-space violations are handled before appointing the service.
Set Escalation. Agree on a named complaint route and response timeline upfront, since one resident reported unanswered emails and unresolved calls.
Define Coverage. When comparing proposals, confirm whether your brief includes both security and concierge duties, as customers mention both for buildings.
Ask About Monitoring. For a residential contract, check whether the patrol and CCTV-observation routines described by one former resident are included.
Plan the visit
Practical details
City Bay Business Center - 1st St
Hor Al Anz East - Deira, Dubai
| Mon | 8:00 AM – 5:00 PM |
| Tue | 8:00 AM – 5:00 PM |
| Wed | 8:00 AM – 5:00 PM |
| Thu | 8:00 AM – 5:00 PM |
| Fri | 8:00 AM – 5:00 PM |
| Sat | 8:00 AM – 5:00 PM |
| Sun | Closed |
Popular Mentions
concierge services
Concierge support is mentioned alongside building security, including help for residents and families.
AC service
A commercial customer used the company for split AC service at an office and praised the punctual, speedy work.
maintenance
Reviews mention maintenance as part of the wider facilities-management service, alongside security support.
Common Concerns
Rude Conduct
One Lawnz by Danube resident reported rude security-guard behaviour and said the issue was not resolved after repeated calls.
Parking Issues
A resident said handicapped parking spaces were occupied by non-handicapped residents at night and complained that follow-up did not solve it.
Slow Follow-Up
One customer said repeated emails and phone calls produced promises to check, but the problem remained unresolved.
DXB
LOCAL
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The Bottom Line
Libra Security Service & Facilities Management Services is a Dubai provider focused on building security, with wider facilities support. In Hor Al Anz, it is worth considering for residential or commercial premises that need on-site guards, tenant assistance and a managed security presence rather than a purely remote service. The reviews specifically mention security guard services, concierge services and maintenance support.
Customers describe guards monitoring entrances and premises, responding to questions, helping tenants and keeping a welcoming manner with families and children. One review also refers to regular patrols and CCTV observation, which is a useful detail to confirm when comparing building-security contracts. The strongest pattern is personal, building-level service: residents praise calm handling during incidents, quick responses and help with everyday enquiries.
Several reviews also commend the team’s professionalism at properties in Deira, Bur Dubai, Abu Hail, Silicon Oasis and other Dubai communities, so the feedback reflects multiple deployments rather than one site alone. There is an important caution. A Lawnz by Danube resident reported rude guard behaviour, unanswered messages and unresolved disabled-parking misuse.
If you are appointing Libra for a building, agree in advance on complaint escalation, response times and parking enforcement. No customer-reported prices were provided.