Home delivery
Prescription delivery to community homes is a major convenience, with some customers receiving orders within 30 minutes.
LIFE Pharmacy - The Sustainable City
The Sustainable City
LIFE Pharmacy - The Sustainable City is a neighbourhood pharmacy and health-and-wellness shop stocking medicines, vitamins and other care products. Reviews highlight prescription help through WhatsApp and convenient home delivery, including assistance with insurance approvals and hard-to-find medicines.
Reputation Score
4.9
★★★★★
1,090 ratings
Source: Google Maps
The Good Stuff
Insurance help
Staff have followed up with insurers and clinics to resolve prescription approvals rather than leaving customers to manage the process alone.
Fast response
Customers report quick replies and efficient order handling, including urgent medication requests.
Stock sourcing
When an item was unavailable at the branch, the team arranged to source it and deliver it the next day.
Product range
One review describes a small branch that still had everything the customer needed, while another praised its broad health and wellness range.
Clear updates
Customers using WhatsApp or online ordering often received status updates throughout prescription processing and delivery.
Store standards
A recent visitor found the pharmacy clean, well-stocked and professionally run.
Tips for a Better Visit
Allow buffer. Leave extra time for delivery because one community review says speed depends on how busy the branch is.
Confirm stock. Ask whether the medicine is physically available before ordering; unavailable items may need to be sourced from elsewhere.
Prepare documents. For insurance prescriptions, be ready to provide additional documents if the insurer requests them during approval.
Confirm urgency. For urgent medicine, ask for a specific delivery window rather than relying only on a general promise; one review records delivery within 60 minutes.
Check devices. Inspect injection devices as soon as you receive them and report any fault promptly, since one customer found the mechanism stuck.
Plan the visit
Practical details
B1 The Sustainable City Al Wadi Al Safa 7
Wadi Al Safa 7 - The Sustainable City, Dubai
| Mon | 8:00 AM – 1:00 AM |
| Tue | 8:00 AM – 1:00 AM |
| Wed | 8:00 AM – 1:00 AM |
| Thu | 8:00 AM – 1:00 AM |
| Fri | 8:00 AM – 1:00 AM |
| Sat | 8:00 AM – 1:00 AM |
| Sun | 8:00 AM – 1:00 AM |
Popular Mentions
Life app
The Life app can be used to upload a prescription before the pharmacy follows up on the order.
urgently needed medication
The branch has also helped customers order and receive urgently needed medication quickly.
Common Concerns
Late deliveries
Delivery estimates are not always reliable: one customer was promised one hour but waited more than two.
Insurance issues
Some customers report repeated difficulty using insurance at this branch, despite having no similar problems elsewhere.
Prescription mistakes
One review reports hot medicine, prescription and insurance errors, and a night delivery that never arrived after a long wait.
Faulty device
A customer reported that an injection pen mechanism stuck and that a replacement or refund was not provided promptly.
Price discrepancy
One review reported a Vitamin C box labelled at AED 135 while claiming the correct price was below AED 20.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
135 dh
Vitamin C box
“This photo for Vitamin C box in the same branch showing the price 135 dh !! Which is not true of course as the price is less than 20 dh”Google review · April 2025
DXB
LOCAL
LOCAL
The Bottom Line
LIFE Pharmacy - The Sustainable City is useful for everyday medicines, vitamins and health-and-wellness purchases, but the strongest review-backed reason to use this branch is prescription fulfilment. Customers send prescriptions through WhatsApp or the Life app, ask the team to handle insurance approval, and arrange delivery to their homes. The branch has also sourced medicines that were unavailable locally.
Service is often personal and responsive. Reviews describe quick replies, clear updates during approval, same-day delivery and urgent orders arriving within 60 minutes. Several customers say staff contacted insurers or clinics directly, which can save a trip to a hospital pharmacy.
The shop is described as small but well-stocked, clean and organised, with a broad range of health products. There is an important caveat: delivery timing is inconsistent. One customer waited more than two hours after being promised one hour, while another reported hot medicine, prescription errors and a missed night delivery.
Insurance handling has also drawn complaints, and one review alleges a faulty injection pen was not promptly replaced or refunded. Confirm stock, insurance requirements and the delivery window before relying on an urgent order. A reported Vitamin C shelf-price discrepancy is another reason to check the final price at checkout.