Competitive rates
Customers report competitive rates, including a strong euro rate and good value for shopping money.
LM EXCHANGE, Dubai Mall First Floor
Downtown Dubai
LM Exchange is a money transfer and currency exchange service on the Dubai Mall First Floor in Downtown Dubai. Reviews mention both sending money, including bank transfers, and exchanging cash, with several customers reporting clearly displayed rates and quick transactions.
Reputation Score
3.7
★★★★☆
194 ratings
Source: Google Maps
The Good Stuff
Quick transactions
Several reviews describe the process as quick, smooth and hassle-free.
Clear rates
One review says exchange rates were clearly displayed and explained, with careful handling of cash and documentation.
Long-queue service
Customers reported receiving assistance even when the queue was very long or the branch was busy.
Bank transfers
A customer reported that a bank transfer was credited within minutes.
No hidden charges
One customer specifically appreciated transaction transparency and reported no hidden charges.
Tips for a Better Visit
Confirm fees. Ask for the final amount, including fees, before joining the counter queue; one customer found a 2 AED difference.
Check rates. Confirm the displayed rate and ask exactly what you will receive before handing over cash.
Allow time. Avoid peak periods if possible: reviews mention very long queues and one customer taking an hour.
Keep records. Keep your transfer receipt and follow up promptly if a transfer fails, as one refund was still pending after six days.
Compare fees. For larger exchanges, compare the total fee with nearby exchange houses; one customer compared AED 25.6 with AED 3 next door.
Plan the visit
Practical details
L1 - 167, Dubai Mall - Unit No - Financial Ctr St
Burj Khalifa - Downtown Dubai, Dubai
| Mon | 9:00 AM – 11:00 PM |
| Tue | 9:00 AM – 11:00 PM |
| Wed | 9:00 AM – 11:00 PM |
| Thu | 9:00 AM – 11:00 PM |
| Fri | 9:00 AM – 12:00 AM |
| Sat | 9:00 AM – 12:00 AM |
| Sun | 9:00 AM – 12:00 AM |
Popular Mentions
money exchange services
Reviews describe the branch as useful for exchanging cash, with some customers highlighting rates and transparent charges.
sending money
Customers also mention using the service for sending money internationally.
Common Concerns
Refund delays
A customer said an unsuccessful transfer remained unpaid after six days despite follow-up calls.
Fee complaints
Customers reported unexpectedly high service charges, including over AED 200 for exchanging EUR 1,300.
Rate disputes
Some customers described poor exchange rates and disputed cash amounts, including a complaint involving 100,000 Won.
Uneven speed
One review described extremely slow service, saying one customer took an hour.
Calculation mismatch
A customer received different totals from the staff outside and at the counter, leaving them AED 2 short.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
over AED 200 service charges
exchange of EUR 1,300 to AED
“They wanted to charge me over AED 200 service charges just for exchange of EUR 1,300 to AED in Dubai Mall”Google review · November 2024
DXB
LOCAL
LOCAL
The Bottom Line
LM Exchange handles two practical jobs at Dubai Mall First Floor in Downtown Dubai: exchanging cash and sending money. Reviews specifically mention bank transfers, sending money to Kenya, and standard currency exchange. Several customers found the process quick and smooth, while others valued rates that were displayed and explained clearly.
The strongest pattern is helpful counter service. Recent reviews describe staff assisting customers through long queues, handling transactions efficiently, and explaining possible solutions. One customer said a bank transfer was credited within minutes.
That makes the branch worth considering when speed matters, although the overall experience appears inconsistent. Pricing needs more attention. Some customers reported competitive rates and no hidden charges, but others complained about poor rates or substantial fees.
One review says the branch initially sought over AED 200 in service charges to exchange EUR 1,300, then reduced the charge to AED 5. 6 dirham on a $200 exchange, compared with 3 dirham at a nearby competitor. Before committing, ask for the final amount and all fees, then check the cash and receipt at the counter.
Allow extra time during busy periods, and keep transfer paperwork if a transaction fails; one customer said a refund was still outstanding after six days.