Easy transfers
Customers describe sending money to their home country as straightforward and convenient.
LuLu Exchange, DIP Naseem Al Madina
Dubai Investment Park
LuLu Exchange in Dubai Investment Park handles foreign currency exchange and international money transfers. Reviews describe it as a convenient place to send money to a home country, with some customers also mentioning Lulu Forex when discussing transfer charges and options.
Reputation Score
4.3
★★★★☆
131 ratings
Source: Google Maps
The Good Stuff
Transfer guidance
A customer said the staff explained Lulu Forex and its transfer charges clearly, making the transaction easier to understand.
Rate satisfaction
Several reviews specifically say the exchange rate was satisfactory, including for Pakistan transfers.
Transfer follow-up
One customer reported that staff followed up to check the amount reached the receiving bank.
Polite support
Some customers describe the staff as polite, helpful and supportive during their branch visits.
Tips for a Better Visit
Check fees. Before paying, ask for the full fee breakdown, especially for Huru Money loading, cash transfers and membership charges.
Verify spelling. Check every beneficiary detail at the counter; one review links a misspelled father’s name to a two-day delay.
Confirm network. For mobile-money transfers, repeat the exact provider and account name before the transaction is submitted.
Avoid peaks. Allow extra time, or try visiting outside month-end and month-start periods when reviews report heavy crowds.
Expect delays. If you value speed, check staffing before joining the queue; one customer found only one or two people working despite six counters.
Ask clearly. If you are unsure about transfer charges, ask the staff to explain the available option before sending money.
Plan the visit
Practical details
Shop No 4, Ground Floor - near Nassem Al Madina Supermarket Dip - 2
Dubai Investment Park Second, Dubai
| Mon | 8:30 AM – 10:30 PM |
| Tue | 8:30 AM – 10:30 PM |
| Wed | 8:30 AM – 10:30 PM |
| Thu | 8:30 AM – 10:30 PM |
| Fri | 8:30 AM – 10:30 PM |
| Sat | 8:30 AM – 10:30 PM |
| Sun | 8:30 AM – 10:30 PM |
Common Concerns
Long waits
Reviews report long queues and limited staff at the counters, even when all six counters were available.
Rude service
Several customers report disrespectful or rude behaviour from counter staff and a branch supervisor.
Extra charges
A customer complained about being charged fees without feeling the charges were properly explained.
Detail errors
One incorrect spelling in a beneficiary's name reportedly delayed receipt of the transfer for two days.
Wrong network
A customer said money was sent through a different mobile-money network despite providing a specific account name.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
21 dirhams
loading money on own Huru Money account
“Zero star if possible , Lulu website says they are partners with Huru Money account, but while just loading money on own Huru money account, they have charged me 21 dirhams for nothing”Google review · June 2026
15 dirhams
sending cash home
“Even sending cash home, 15 dirhams charged even when they make you buy the 5 dirhams membership”Google review · June 2026
5 dirhams
membership
“Even sending cash home, 15 dirhams charged even when they make you buy the 5 dirhams membership”Google review · June 2026
DXB
LOCAL
LOCAL
The Bottom Line
LuLu Exchange is a currency exchange and remittance branch serving Dubai Investment Park. You can exchange money or send funds to a home country, and reviews describe the basic process as easy and convenient. One customer also appreciated receiving an explanation of Lulu Forex and its transfer charges before sending money.
Rates are a reason some customers return: reviews specifically describe the Pakistan rate as good and say the rate was satisfactory. There is also a useful example of staff following up to make sure an amount was credited at the receiving bank, which matters when a transfer is time-sensitive. The experience is not consistent.
Some visitors praise polite, supportive staff, while others report rude behaviour, long waits and too few active counters; one review says that even with six counters available, only one or two people were seated. Month-end and month-start crowds may make the queue worse. Check the complete fee breakdown before paying: one customer mentioned charges of 21 dirhams for loading a Huru Money account, 15 dirhams for sending cash home and a 5-dirham membership.
Finally, verify the beneficiary’s spelling and mobile-money network on the receipt before leaving.