Issue Resolution
A supervisor resolved an ATM card problem and replaced the card promptly.
LuLu Exchange, Hor Al Anz
Hor Al Anz
LuLu Exchange in Hor Al Anz handles currency exchange and international money transfers. Reviews point to useful branch-level support too, including help with the Lulu money app and prompt ATM card replacement when issues arise.
Reputation Score
4.7
★★★★★
386 ratings
Source: Google Maps
The Good Stuff
App Support
The branch has helped customers resolve problems with the Lulu money app.
Fast Transfers
One customer reported sending international transfers within no time.
Good Rates
A review specifically describes the exchange rate as good.
Cooperative Staff
Several reviews describe the Hor Al Anz team as supportive and friendly.
Tips for a Better Visit
Check Fees. Before collecting a transfer, confirm the full fee; one review reports an extra 10 AED deduction.
Allow Time. Allow extra time for salary withdrawals, as one customer reported visiting three or four times.
Verify WPS. If updating one employee’s salary through WPS, check for the known error and ask whether manual processing is needed.
Double-Check Details. For an urgent transaction, verify the details before completion because one review reports repeated transaction mistakes.
Check Location. Confirm the branch location and contact number before setting out, as customers have requested updates to both.
Plan the visit
Practical details
Mustafa Eissa Buhumid Bldg - Shop No 2 - 16A St
Hor Al Anz - Deira, Dubai
| Mon | 8:30 AM – 11:00 PM |
| Tue | 8:30 AM – 11:00 PM |
| Wed | 8:30 AM – 11:00 PM |
| Thu | 8:30 AM – 11:00 PM |
| Fri | 8:30 AM – 11:00 PM |
| Sat | 8:30 AM – 11:00 PM |
| Sun | 8:30 AM – 11:00 PM |
Common Concerns
Extra Fee
One customer reported an additional 10 AED deduction after fees and taxes had already been paid.
Service Delays
A review describes the service as very delayed, so urgent transactions may need extra time.
Repeated Visits
One customer said withdrawing a salary required going back three or four times because of counter confusion.
Rude Behaviour
Some reviews report dismissive or rude treatment from staff, including at the counter.
WPS Error
A single-employee salary update reportedly showed an error for months and required manual handling.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
10 AED
money sent from Bahrain
“My friend sent me money from Bahrain and already paid all taxes and fees, but they still deducted another 10 AED here”Google review · February 2026
DXB
LOCAL
LOCAL
The Bottom Line
LuLu Exchange in Hor Al Anz is a currency exchange and money-transfer branch, with reviews specifically mentioning international transfers, support for the Lulu money app, and ATM card replacement. One customer said international transfers were sent “within no time”, while another described a card issue being resolved and the replacement handled promptly. Rates are another reason some customers return: a review says the rate is good, and several customers describe the team as cooperative, friendly and supportive.
That positive pattern is not universal, though. Other visitors report rude or dismissive behaviour, service delays and confusion between counters. Go with a little patience if you need to withdraw a salary; one review says the customer had to return three or four times.
WPS users should also check a single-employee salary update carefully, since a recurring error reportedly required customer service to process it manually. Before collecting a transfer, confirm the final fees. One customer said an additional 10 AED was deducted after taxes and fees had already been paid on money sent from Bahrain.
It is also worth checking the branch location and contact number before travelling, as both have been flagged in recent reviews.