Online tools
Customers mention live freight visibility, shipment booking, draft BL amendments, BL switching and OBL printing.
Maersk Kanoo UAE LLC
Trade Centre
Maersk Kanoo UAE LLC is a shipping service in Trade Centre handling container and document-related needs. Reviews point to useful online shipment tools and a global routing network, while Delivery Order and bill-of-lading work can be slow at the UAE office—so allow time for follow-up.
Reputation Score
3.8
★★★★☆
236 ratings
Source: Google Maps
The Good Stuff
Global network
A long-term customer highlights Maersk’s extensive global network and integrated logistics focus.
Fast resolution
One customer reported very quick service and fast problem-solving.
Dedicated PINs
A review says dedicated customers receive unique PIN numbers and can reach the board number.
Helpful staff
Some visitors report helpful assistance, including one shipment-issue interaction praised for strong effort.
Tips for a Better Visit
Allow time. Build in extra time for Delivery Orders; one review reports a long DO queue and waiting time.
Confirm documents. Ask for the complete BL or DO document list before visiting, as customers report being asked for different documents.
Keep proof. Save payment proof and follow up by email, since one review describes waiting hours for the official receipt and DO.
Check hours. Confirm opening hours before travelling; one visitor found the office still closed at 9:30am despite an 8:00am opening time.
Plan parking. Parking may be difficult, so factor in time and possible charges before visiting the office.
Ask upfront. Confirm rates and release requirements before proceeding, as one customer reported a higher charge after delivery.
Plan the visit
Practical details
Al Saqr Business Tower - 6th St
Trade Center First, Dubai
| Mon | 8:00 AM – 12:30 PM, 2:00 PM – 4:30 PM |
| Tue | 8:00 AM – 12:30 PM, 2:00 PM – 4:30 PM |
| Wed | 8:00 AM – 12:30 PM, 2:00 PM – 4:30 PM |
| Thu | 8:00 AM – 12:30 PM, 2:00 PM – 4:30 PM |
| Fri | 8:00 AM – 12:30 PM, 2:00 PM – 4:30 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
Delivery Order
Delivery Order release is a central office service, though reviews often warn that it can take longer than expected.
telex release
Telex release requests are handled through email follow-up, although one customer reported waiting more than 15 days for a reply.
bill of lading
Bill-of-lading collection and release feature in several reviews, including complaints about delays and changing requirements.
Common Concerns
Shipment delays
Reviews describe containers left at Salalah, delayed goods and repeatedly revised delivery dates without a clear action plan.
Slow documents
Delivery Orders, invoices and bills of lading are repeatedly described as late, sometimes after long waits.
Long queues
The Dubai DO counter has been described as taking an hour for one document and having large submission queues.
Extra charges
Customers report higher-than-agreed amounts, repeated import invoices and heavy detention or inland transport charges.
Poor contact
Several reviews mention unanswered calls, slow emails, vague updates and an unhelpful chatbot.
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The Bottom Line
Maersk Kanoo UAE LLC is a shipping service in Trade Centre where customers handle container movements and shipping paperwork. Reviews specifically mention shipment booking, live freight visibility, draft BL amendments and OBL printing through online tools. The company’s global routing network is another reason some long-term customers continue using the shipping line.
The UAE office experience is much less consistent. Delivery Orders, original bills of lading, telex releases and invoices appear frequently in customer feedback, but several visitors describe slow release times, unanswered calls and delayed email replies. One customer waited an hour to submit a single document, while another said a container was left at Salalah instead of reaching its UAE destination.
Document and payment procedures deserve particular care. Reviewers mention changing requirements for BL collection, late official receipts and requests for additional or repeated payments. Detention, inland transport and other charges are also recurring complaints, so confirm the amount and required documents before you go.
If you visit the office, check its hours first, allow plenty of time for the DO counter and keep payment confirmations and email records. Parking can also be difficult; one visitor reported paying 50 AED.