Frame guidance
Staff have helped customers find suitable frames for difficult fits, including a relatively small face.
MAGRABi - Dubai Hills Mall
Dubai Hills Estate
MAGRABi in Dubai Hills Estate is an optician where you can arrange an eye test, choose prescription glasses or sunglasses, and buy contact lenses. Reviews highlight its broad designer-frame selection and quick help with adjustments and repairs.
Reputation Score
4.8
★★★★★
702 ratings
Source: Google Maps
The Good Stuff
Fast eye tests
One review says an RTA eye test for two people was completed in under 20 minutes.
Insurance help
A customer said the team arranged eye tests, explained lenses and handled the insurance paperwork.
Designer range
Customers mention a strong selection of designer frames, including Prada, Montblanc, Gucci, Versace and Ray Ban.
Tips for a Better Visit
Confirm pricing. Ask staff to confirm the final price in writing, as one review reports different prices for the same item on different shifts.
Check prescriptions. Before leaving, verify both eyes and the written prescription; a customer reported a data-entry error that caused discomfort.
Plan repairs. For lens work, ask whether your glasses must go to the central shop and allow time for repeat visits without them.
Inspect repairs. Check sunglasses carefully when collecting repaired items, since one customer said scratches appeared while the glasses were in the store.
Ask lens cost. Get a lens-only quote before committing, especially for Zwei lenses, which one customer said cost 3–4k AED.
Plan the visit
Practical details
Dubai Hills Mall - Umsaqim road - 1st floor
Hadaeq Sheikh Mohammed Bin Rashid, Dubai
| Mon | 10:00 AM – 11:00 PM |
| Tue | 10:00 AM – 11:00 PM |
| Wed | 10:00 AM – 11:00 PM |
| Thu | 10:00 AM – 11:00 PM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 11:00 PM |
Popular Mentions
Zwei lenses
Zwei lenses are mentioned in reviews as a premium-priced option, with one customer reporting cracking after use in the heat.
contact lenses
One customer says they have bought contact lenses from the branch for three years and found the process easy.
Common Concerns
High lens prices
One customer reported paying 3–4k AED for Zwei lenses alone.
Centralised repairs
A review says the branch no longer has technicians, so lens work is sent to a central shop and may require several visits.
Prescription errors
One customer reported a prescription being executed incorrectly because of a data-entry error, causing discomfort.
After-sales delays
A replacement-part request reportedly dragged on for months after the wrong part was ordered.
Uneven service
Reviews range from attentive help to complaints about rude treatment and inconsistent pricing during different shifts.
DXB
LOCAL
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The Bottom Line
MAGRABi at Dubai Hills Mall in Dubai Hills Estate covers the main eyewear errands: eye tests, prescription glasses, sunglasses and contact lenses. Reviews are especially useful for shoppers seeking designer frames, help choosing a fit, or a quick adjustment. One RTA eye-test visit for two people reportedly took less than 20 minutes, while other customers had broken or loose sunglasses fixed in about five minutes.
The showroom is praised for its range, with reviews naming Prada, Montblanc, Gucci, Versace, Ray-Ban and Ray-Ban Meta sunglasses. Customers also mention patient frame selection, careful lens explanations and help with insurance paperwork. Contact-lens buyers have returned to the branch over several years, according to one review.
There is a clear caution around consistency and after-sales follow-through. Some visitors describe friendly, professional assistance, but others report rude treatment, mismatched pricing between shifts, prescription data-entry errors and lengthy waits for replacement parts. The branch reportedly sends lens work to a central shop rather than handling it on-site, which led one customer to make three visits and spend a full day without glasses.
Ask for a clear written quote, confirm both prescription powers before ordering, and inspect repaired frames or sunglasses when collecting them. Zwei lenses received particularly strong criticism on both price and durability, so compare options carefully before paying.