Workwear
Women’s office wear is described as stylish, comfortable and well-tailored, with enough fitting rooms for an easy visit.
Marks and Spencer
Dubai Festival City
Marks & Spencer in Dubai Festival City combines clothing for women, men and children with homeware and a food section. The attached cafe is a useful stop for coffee, sandwiches, cakes and afternoon tea while you take a break from shopping.
Reputation Score
4.3
★★★★☆
2,232 ratings
Source: Google Maps
The Good Stuff
Food Range
The Festival City branch has a notably wide food selection, including a larger frozen section and gluten-free choices.
Cafe Seating
The cafe has spacious, comfortable seating and has been used for studying, reading and relaxed family visits.
Cafe Choices
Reviews mention homemade soups, freshly squeezed juices, sandwiches and baked goods, alongside coffee and tea.
Helpful Service
Several shoppers describe staff as welcoming and helpful, including assistance with sizing, recommendations and checkout.
Mall Access
The branch benefits from shopping-centre parking, and one review specifically notes wheelchair accessibility.
Tips for a Better Visit
Check Dates. Check expiry dates before buying chilled food, especially if it is a gift or you are travelling.
Watch Labels. Compare sale labels with the till price before paying; one shopper reported a 5.5-times mismatch on sports pants.
Late Bakery. For discounted baked goods, try after 8pm, when one reviewer said they sell for more than half price.
Use Rewards. Sign in to the Blue Rewards app before your birthday if you want to claim the reported free birthday treat.
Allow Time. Leave extra time for cafe orders, as reviews describe both slow waiting service and the need to follow up.
Share Tea. The AED 89 Afternoon Tea was described as easily shareable between two people.
Plan the visit
Practical details
Mall 7976 - Ground & 1st Floor - Crescent Dr
Al Kheeran - Dubai Festival City, Dubai
| Mon | 10:00 AM – 10:00 PM |
| Tue | 10:00 AM – 10:00 PM |
| Wed | 10:00 AM – 10:00 PM |
| Thu | 10:00 AM – 10:00 PM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 12:00 AM |
Popular Mentions
Caesar salad
A regular customer specifically returns for the fresh Caesar salad prepared inside the kitchen.
Afternoon Tea
The cafe’s Afternoon Tea includes finger sandwiches, scones, desserts and a pot of English tea.
Turkey sandwich
The festive menu was praised for its turkey sandwich and coffee.
Carrot cake
Carrot cake appears as a recurring cafe order, including in a cake-and-drink combination.
Chocolate cake
Chocolate cake is another recommended cafe choice, particularly for customers with a sweet tooth.
Berry boost smoothie
The berry boost smoothie was described as a flavourful and refreshing drink.
Common Concerns
Cafe Delays
One recent review reports an understaffed coffee shop where customers regularly need to follow up on orders.
Freshness Issues
Customers have reported bad-tasting coffee, pastries that seemed old and a Caesar salad with soggy croutons.
Expiry Dates
A shopper found food with only about a week left before expiry, while another found cheese expiring the next day.
Price Mismatch
One customer found sale sports pants scanning at 5.5 times the displayed price and received no explanation at checkout.
Fitting Area
A review says men and children cannot wait on the couches outside the women’s fitting rooms.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
24AED
coffee and pastry combo
“I ordered the coffee and pastry for 24AED combo offer”Google review · December 2025
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The Bottom Line
Marks & Spencer in Dubai Festival City is more than a clothing stop. You can browse women’s office wear, men’s and children’s clothing, homeware and a sizeable food section, then pause at the in-store cafe for coffee, sandwiches, cakes or afternoon tea. Reviews particularly point to well-tailored workwear, gluten-free choices and the branch’s broad layout.
The cafe has spacious, comfortable seating and suits a quiet coffee break, reading or studying. Food highlights mentioned by customers include homemade soups, the Caesar salad prepared in the kitchen, turkey sandwiches, carrot cake and chocolate cake. The Afternoon Tea includes finger sandwiches, scones, desserts and English tea, and one reviewer found it shareable between two.
There are practical savings to look for: baked goods were reported at more than half price after 8pm, while Blue Rewards members may be able to claim a birthday treat. Mall parking is available, and a review notes wheelchair access. The cafe can also be pleasantly relaxed, though service is not consistent.
Check chilled-food expiry dates carefully, particularly when buying gifts or travelling. Recent reviews mention stale pastries, poor coffee, slow orders and a serious mismatch between a sale label and the checkout price, so it is worth checking both food dates and scanned prices before leaving.