Easy Cash
The app’s Easy Cash feature is useful when it works, though one review reported trouble selecting repayment months.
Mashreq Bank Global HQ
Downtown Dubai
Mashreq Bank Global HQ is a corporate office in Downtown Dubai for a major UAE bank. Reviews mention credit cards, mortgage applications and app-based tools such as Easy Cash, though several visitors report being redirected elsewhere for specific services.
Reputation Score
2.6
★★★☆☆
297 ratings
Source: Google Maps
The Good Stuff
Instalment Plans
One customer valued short-term card instalment plans on many transactions without a processing fee or interest.
Helpful Staff
A customer praised the professionalism and attentiveness received at the Dubai Mall branch.
Building Design
The HQ is described as a modern commercial building with a serene cafeteria location.
Gold Service
One long-term customer said reaching Gold membership brought a positive change after six years of service.
Tips for a Better Visit
Confirm Location. For a business account, confirm the correct service point before travelling: one visitor was redirected from HQ to Dubai Mall and back.
Plan Parking. If you are visiting for deposits, plan around reported parking limits and the claim that deposits were available only on Saturday and Sunday.
Keep References. Save every case number and contact attempt; an ATM cash-retraction complaint was tracked under REF-31900677-Y5J2D5.
Allow Time. Do not assume account or card issues will be fixed quickly; one password-reset problem reportedly lasted two weeks.
Check Charges. Review card statements and fee terms closely, especially after payments or credit-limit changes.
Plan the visit
Practical details
Umniyati Street - off Al Asayel St
Burj Khalifa - Downtown Dubai, Dubai
Popular Mentions
credit card
Credit cards are a recurring part of the reviews, including applications, payments, fees and fraud disputes.
mortgage
Mortgage applications are mentioned, including a case that remained under review for four months after a processing fee was paid.
Common Concerns
Hard Contact
Many reviewers describe automated systems, chatbot loops and difficulty reaching a real customer-service agent.
Fraud Delays
Fraud complaints are a major concern, with reviewers reporting delayed investigations and money being debited after alerts.
Held Funds
Some customers report funds being held for weeks or months without a clear resolution timeline.
Mixed Directions
Business-account visitors report being sent between HQ, Dubai Mall and phone support for conflicting instructions.
Card Fees
Reviews describe sizeable overlimit and other card charges, including AED 578 in two fees after exceeding the limit by AED 9.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 1,050
mortgage processing fee
“They asked me to pay AED 1,050 as a processing fee, which I paid”Google review · March 2026
AED 21
monthly fee
“Excessive & Unjustified Fees – AED 21 monthly fees without clear justification, AED 1 for every local transfer, and high withdrawal fees in Europe despite being told otherwise before my trip”Google review · March 2025
DXB
LOCAL
LOCAL
The Bottom Line
Mashreq Bank Global HQ is a corporate office in Downtown Dubai, representing a bank whose reviews cover everyday accounts, credit cards, mortgages and app-based tools. Customers specifically mention the Easy Cash feature and short-term instalment payment plans on card transactions. One reviewer also described the app as user-friendly and said several services came at minimal cost.
The practical experience is uneven. Several customers struggled to reach a human through calls, email or chatbot, while complaints were reportedly marked closed without a real resolution. Fraud disputes, blocked accounts, delayed refunds and held funds appear repeatedly in the reviews, so urgent money-access or security issues may require persistence and escalation.
A mortgage applicant said an AED 1,050 processing fee was followed by four months under review. HQ may not be the right counter for every task. A business-account visitor was sent to Dubai Mall, then told there that the advice was wrong.
Another review flags a lack of parking and limited deposit availability on Saturday and Sunday. Confirm the correct branch and service before setting out, keep case references, and check card fees carefully: reviewers report overlimit charges and other unexpected deductions. There are positive exceptions, including praise for one Dubai Mall branch experience and a long-term Gold customer’s eventual satisfaction.