POA withdrawals
A withdrawal authorised by power of attorney was completed in one business day instead of the expected three.
Mashreq Dubai Internet City Branch - Full Service
Dubai Internet City
Mashreq’s full-service bank branch in Dubai Internet City handles everyday cash and account needs, with business banking support and self-service kiosks. Reviews suggest it can be useful for document collection, account-related requests and some card services, but visitors should allow time for queues and follow-up.
Reputation Score
2.7
★★★☆☆
687 ratings
Source: Google Maps
The Good Stuff
Quick documents
One visitor collected a bank letter with minimal waiting, despite the branch’s generally busy reputation.
Security guidance
Security staff can direct visitors to a faster route for stamped statement printouts without taking a queue token.
Busy-day patience
A visitor reported professional, patient service while more than 15 customers were waiting.
Statement access
A review highlights free 24-hour bank-statement printing as a useful self-service option.
Same-day cards
One customer received a replacement card during the same visit, using the branch’s e-teller and Emirates ID facilities.
Tips for a Better Visit
Ask security. For a statement printout with an official stamp on every page, ask security whether you can bypass the token queue.
Confirm first. Check that the branch handles your exact request before taking a token; one visitor waited, then learned the service was unavailable.
Keep proof. For cheque deposits, ask for a receipt or confirmation before leaving, since one CDM produced neither.
Check limits. Before a property-related manager’s-cheque request, confirm the applicable limit and escalation route; one customer reported a AED 30,000 cap.
Allow time. Build in extra time for the token system: a visitor waited about 35–40 minutes just to receive a queue number.
Plan the visit
Practical details
Plot No A 9 - 10 Al Farqad St - off Al Falak Street
Al Sufouh - Dubai Internet City, Dubai
| Mon | 8:00 AM – 3:30 PM |
| Tue | 8:00 AM – 3:30 PM |
| Wed | 8:00 AM – 3:30 PM |
| Thu | 8:00 AM – 3:30 PM |
| Fri | 8:00 AM – 12:00 PM |
| Sat | 8:00 AM – 3:30 PM |
| Sun | Closed |
Popular Mentions
manager’s cheque
A customer visited to issue a manager’s cheque for a property purchase and discovered a reported AED 30,000 limit.
liability letter
One visitor came to collect a liability letter but reported waiting over an hour and then waiting again to make the required payment.
credit card
Credit-card closure is mentioned as a difficult process, with one review describing delays and a rejected closure request.
Mashreq CDM
A customer deposited a cheque through a Mashreq CDM but reported receiving no receipt or confirmation.
Common Concerns
Long queues
Waiting can be substantial: one Saturday review describes a 1.5-hour queue with only one teller handling cash withdrawals.
Digital support
Several reviews describe the chatbot and phone system as obstacles when customers need a live agent.
Account closures
Customers report repeated visits, failed online attempts and delays when trying to close accounts or cards.
Cheque tracking
A cheque deposited through a cash-deposit machine produced neither a receipt nor a confirmation, leaving its status unclear.
Cheque limits
A manager’s-cheque request was blocked by a reported AED 30,000 limit that the branch could not increase.
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The Bottom Line
Mashreq Dubai Internet City Branch is a full-service bank location for cash withdrawals, deposits, account management and business-banking requests. Customer reviews also mention practical tasks such as collecting a bank letter, printing stamped statements, replacing a card and handling a manager’s cheque. The experience is highly dependent on the request and the staff member handling it.
Some visitors describe smooth, professional help: a POA withdrawal finished in one business day, a bank letter was collected with minimal waiting, and a replacement card was issued during the same visit. Security staff have also helped visitors find quicker routes for statement printing. The main caution is time.
5 hours and only one teller. Digital support is another weak point, with chatbot loops, difficulty reaching a live agent and limited follow-up appearing repeatedly. If you need a cheque deposit, account closure or a large manager’s cheque, confirm the process and limits first, and keep written proof of anything submitted.