Easy booking
The app lets customers book visits, organise schedules, choose cleaners and pay in one place.
Matic Services
Al Quoz
Matic Services is a home-cleaning marketplace based in Al Quoz, with bookings handled through its website and mobile app. Customers can arrange visits with cleaners, and some reviews praise individual cleaners for being efficient, fast, polite and thorough, though the company’s reliability and support require caution.
Reputation Score
2.3
★★☆☆☆
239 ratings
Source: Google Maps
The Good Stuff
Fast cleaners
One long-term Riyadh customer described the cleaners they received as efficient and fast.
Good individual service
Some individual visits were described as polite, effective and helpful, even when the wider service disappointed.
Thorough work
A regular customer specifically praised one cleaner’s thorough and trustworthy work over a one-to-two-year period.
Tips for a Better Visit
Avoid prepaying. Start cautiously rather than buying a long package: reviews report cancelled visits and balances trapped in the wallet.
Confirm coverage. Check that your area is still covered before paying; one customer discovered coverage for International City had ended without notice.
Confirm timing. Recheck the exact shift and appointment window before the visit, as one booking was cancelled after a disputed morning-versus-evening slot.
Check terms. Ask for cancellation and refund terms in writing before booking, since one review says the app did not clearly show them.
Document payments. Keep invoices, booking messages and wallet records if a package is cancelled; affected customers were advised to attach invoices to a formal complaint.
Plan the visit
Practical details
Office M54, Curve Building, Al Quoz Industrial 1, Sheikh Zayed Rd, Near Oasis Centre
Al Qouz Third - Al Quoz, Dubai
| Mon | 9:00 AM – 6:00 PM |
| Tue | 9:00 AM – 6:00 PM |
| Wed | 9:00 AM – 6:00 PM |
| Thu | 9:00 AM – 6:00 PM |
| Fri | Closed |
| Sat | 9:00 AM – 6:00 PM |
| Sun | 9:00 AM – 6:00 PM |
Popular Mentions
Cleaning services
The app is used to book cleaning services, organise schedules, select cleaners and make payment.
Mobile app
Customers mention the mobile app as the main tool for booking visits and managing account credit.
Four hour cleaning session
One customer booked a four-hour cleaning session online but reported that nobody arrived.
Common Concerns
Service stoppages
Multiple customers reported prepaid visits being cancelled or stopped, leaving money stranded in an account wallet.
Poor support
Customers repeatedly described unanswered calls, WhatsApp messages and emails, with some finding only an ineffective automated chat.
Refund problems
Several reviews say balances were moved to a wallet instead of being returned to the original card or payment method.
Unreliable arrivals
Reviews describe missed or late appointments, including bookings where customers waited for hours without a cleaner or message.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
130 Dh
a cleaning
“Worst service ever, paid 130 Dh for a cleaning and returned to find a dirty villa! No sweeping no mopping completely disgusting! And what they have done to try to apologize for the situation???”Google review · July 2020
DXB
LOCAL
LOCAL
The Bottom Line
Matic Services presents itself as a home-cleaning marketplace in Al Quoz, with visits booked through a website or mobile app. The app was valued for letting customers arrange cleaning services, organise schedules, choose cleaners and pay digitally. A few reviews also describe individual cleaners as efficient, fast, polite or thorough, so the experience may depend heavily on the assigned cleaner.
The bigger concern is service continuity. Customers reported missed appointments, cleaners arriving at the wrong time, sudden changes to schedules and service areas, and packages being cancelled after payment. One long-term customer said six different cleaners handled the final eight visits, making routine household instructions difficult to maintain.
Cleaning quality was also uneven: reviews mention stains and cat hair left behind, while others report a damaged vacuum or household property. Payment and support issues are the clearest warning signs. Several customers say unused balances were moved into a wallet rather than refunded to their card, while calls, emails, WhatsApp messages and even app chat went unanswered.
Before booking, confirm current area coverage, the appointment shift, cancellation rules and the refund route in writing. Given the volume of complaints about prepaid packages, a small initial booking is less risky than committing to a long contract.