DO Support
Some customers report clear communication and quick turnaround from the Delivery Order services team.
Mediterranean Shipping Company (MSC) Dubai LLC
Bur Dubai
Mediterranean Shipping Company (MSC) Dubai LLC is a shipping service in Bur Dubai handling import and export documentation, including Delivery Orders and Bills of Lading. Reviews suggest the Dubai office can provide effective support through Dubai Trade, but communication and release timelines are inconsistent.
Reputation Score
2.1
★★☆☆☆
318 ratings
Source: Google Maps
The Good Stuff
Dubai Trade
The online Delivery Order process through Dubai Trade has been described as operationally reliable by one customer.
Import Guidance
One review describes prompt, thorough guidance from the import team that made the process easier to manage.
Shipment Tracking
A customer found the tracking system reliable and said it provided real-time updates on undelivered containers.
Tips for a Better Visit
Confirm Hours. Check the office hours directly before travelling; one customer found the listed closing time inaccurate.
Go Early. If you must visit the counter, arrive early: one review reports three- to four-hour queues after 9:30.
Request Breakdown. Ask for a proper written invoice and charge breakdown before paying, especially where short-payment claims arise.
Track Validity. Check the DO expiry date and extension terms immediately, since one review says validity is only 24 hours.
Plan the visit
Practical details
Al Raffa - Al Mina - Dubai - United Arab Emirates
Al Raffa - Al Mina, Dubai
| Mon | 8:30 AM – 6:00 PM |
| Tue | 8:30 AM – 6:00 PM |
| Wed | 8:30 AM – 6:00 PM |
| Thu | 8:30 AM – 6:00 PM |
| Fri | 8:30 AM – 6:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
Export BL Counter
The Export BL Counter handles export documentation, but several reviews criticise its responsiveness and staff conduct.
DO release/updating
Urgent DO release and updating is mentioned as a service where some customers received immediate assistance.
Common Concerns
Poor Response
Calls and emails are frequently reported as unanswered, making shipment follow-up and release difficult.
DO Delays
Customers report severe Delivery Order delays, including one case where release reportedly took three weeks.
Long Queues
The counter experience can involve extended waits; one customer waited from morning until evening for a simple DO process.
Invoice Issues
Reviews mention invoices not being updated promptly and unclear charge breakdowns, which can obstruct release.
Extension Fees
A review criticises the 24-hour DO validity period and the extension fees charged when it expires.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 22,000
detention charges for a single container
“As a result, we had to pay approximately AED 40,000 in total, including AED 22,000 in detention charges for a single container”Google review · April 2026
225000 AED
10 containers
“As of today they charged me 225000 AED for 10 containers which did not deliver it correctly”Google review · April 2026
DXB
LOCAL
LOCAL
The Bottom Line
MSC Dubai LLC is a shipping service in Bur Dubai used for import and export documentation, including Delivery Orders, Bills of Lading and online DO processing through Dubai Trade. That gives customers a route for arranging shipment release and following container paperwork, but the Dubai office attracts sharply mixed feedback. The strongest positive reviews focus on individual import and DO cases: customers describe clear instructions, prompt support, reliable tracking updates and a smooth online Delivery Order process.
A few say the import team resolved urgent matters efficiently once communication was established. The larger pattern is difficult. Many customers say calls and emails go unanswered, invoices are slow to appear or lack a clear breakdown, and Delivery Orders remain unreleased after payment.
Reported delays range from 22 days to three weeks; one chilled shipment was said to be stuck for around 25 days. Counter visits can also mean waiting from morning until evening, while another review reports three- to four-hour queues after 9:30. Before relying on MSC for time-sensitive cargo, confirm office hours directly, request written invoices and check the DO expiry and extension rules.
Reviews mention demurrage and detention accumulating during delays, so build in time for follow-up and keep a clear record of payments and correspondence.