Mercedes focus
The workshop concentrates on Mercedes cars, with reviewers citing experience across older and newer models.
Mercedes R Us
Dubai Festival City
Mercedes R Us is an independent Mercedes-focused auto repair workshop in Dubai Festival City, handling servicing, maintenance and repairs. Reviews specifically mention same-day fuel-pump replacement, Mercedes engine diagnosis and electrical work, with several customers also noting clean handovers and repair warranties.
Reputation Score
4.0
★★★★☆
177 ratings
Source: Google Maps
The Good Stuff
Complex repairs
One E63 AMG wheel fault that had defeated more than 10 workshops was fixed in two days.
Fast turnaround
Reviews describe same-day fuel-pump work and jobs completed before the promised time.
Electrical work
Customers report quick diagnosis of Mercedes electrical faults and detailed explanations of the required repairs.
Clean handover
Some customers received cars cleaned inside and out, and described the workshop itself as neat.
Repair warranty
One customer received the car back with a three-month warranty after same-day work.
Tips for a Better Visit
Confirm pricing. Ask for a written quote before authorising work; reviews include complaints about high charges and extra fees.
Clarify warranty. Get the warranty coverage in writing, especially which parts and related failures it includes.
Request updates. Agree a progress-update schedule at drop-off, as some customers say promised follow-ups were missed.
Check timing. Ask for a realistic completion date before leaving the car; reported turnaround ranges from same-day work to lengthy delays.
Inspect handover. Test the car before accepting it and document its condition, since one reviewer reported it stopped starting after workshop work.
Plan the visit
Practical details
Nadd Al Hamar - Service Rd - opposite Al Badia Residence
Umm Ramool - Dubai Festival City, Dubai
| Mon | 8:00 AM – 1:00 PM, 2:00 PM – 6:00 PM |
| Tue | 8:00 AM – 1:00 PM, 2:00 PM – 6:00 PM |
| Wed | 8:00 AM – 1:00 PM, 2:00 PM – 6:00 PM |
| Thu | 8:00 AM – 1:00 PM, 2:00 PM – 6:00 PM |
| Fri | Closed |
| Sat | 8:00 AM – 1:00 PM, 2:00 PM – 6:00 PM |
| Sun | 8:00 AM – 1:00 PM, 2:00 PM – 6:00 PM |
Popular Mentions
Mercedes engine repair in Dubai
A customer praised the workshop for repairing an engine issue with no hidden charges.
oil change
Routine Mercedes oil changes are also mentioned, with one customer describing the service as professional and courteous.
own key
One customer says the workshop helped resolve a difficult Mercedes key issue.
Common Concerns
Price concerns
Several reviews describe the workshop as expensive, including AED 700 for engine and AC filters alone.
Slow jobs
Some customers report delays, including one vehicle reportedly held for five months.
Poor updates
Reviews mention promised follow-ups that did not happen and limited progress information.
Service disputes
Some customers say damage or incomplete repairs were disputed rather than resolved.
Staff conduct
A review describes rude language from a service advisor and overheard bad language in the waiting area.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
700 dirhams
engine air and ac filters
“When replacing engine air and ac filters only costs you 700 dirhams!”Google review · April 2023
500 aed
check the car
“to which I asked to atleast check what is wrong with the car, he demanded 500 aed to check the car without even having a look at it first”Google review · April 2021
DXB
LOCAL
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The Bottom Line
Mercedes R Us is a Mercedes-focused repair workshop in Dubai Festival City. You can bring a Mercedes for routine work such as an oil change, or for larger jobs including engine faults, fuel-pump replacement and electrical repairs. The strongest reviews focus on technicians who understand Mercedes systems, quick diagnosis and repairs completed the same day or before the promised time.
There are useful details for owners with difficult faults. One E63 AMG 4Matic wheel problem, after attempts at more than 10 workshops around the UAE, was reportedly fixed in two days. Other customers mention genuine Mercedes parts, a clean inside-and-out handover and a three-month warranty.
The workshop is also repeatedly described as clean, and some reviewers praise the explanations and transparency around repair timing and cost. The experience is not consistent, so go in with clear safeguards. Several reviews call the pricing high, including AED 700 for engine and AC filters, while others mention extra charges.
Complaints also cover delayed work, missed updates and disputes over whether damage was pre-existing. Ask for a written quote, a realistic completion date and precise warranty coverage, then inspect and test the car before accepting it.