Case Support
Some visitors received patient, step-by-step guidance through labour complaints and employment disputes.
Ministry of Human Resources & Emiratisation - Dubai Labour Office
Al Qusais
The MOHRE Dubai Labour Office in Al Qusais handles employment-related government services, including labour complaints and visa cancellation support. Reviews suggest it can be useful when staff take ownership of a case, though follow-up and technical issues can make some visits frustrating.
Reputation Score
3.6
★★★★☆
948 ratings
Source: Google Maps
The Good Stuff
Visa Cancellation
One complaint involving an employer’s cancellation demand was resolved without a ban within 10 days.
Clear Procedures
Several visitors found the in-person procedures professional, clear and efficient.
Token Guidance
Front-of-house staff directed visitors to the right team and arranged a second token without requiring another visit.
Digital Access
The app and online platforms were described as useful for tracking requests, contracts and complaint updates.
Tips for a Better Visit
Go Early. Try an early visit: one visitor found the office quiet at 7:30am.
Get Tokens. Ask the host for the correct token and, if needed, request a second technical-team token during the same visit.
Keep Evidence. Keep your documents and upload evidence promptly; one complainant was sent a link to submit supporting files.
Use Online Tools. Check the website or app for updates before travelling, as some visitors found online tracking convenient.
Verify Location. Confirm the live office name and directions before setting out; one visitor spent over an hour finding it.
Plan the visit
Practical details
79HH+MJM - Baghdad Street
Al Qusais - Al Qusais 1, Dubai
| Mon | 7:30 AM – 3:30 PM |
| Tue | 7:30 AM – 3:30 PM |
| Wed | 7:30 AM – 3:30 PM |
| Thu | 7:30 AM – 3:30 PM |
| Fri | 7:30 AM – 12:00 PM |
| Sat | Closed |
| Sun | Closed |
Common Concerns
Slow Complaints
Multiple reviews describe complaint investigations taking weeks or months, especially for salary and end-of-service claims.
Missed Callbacks
Visitors reported scheduled investigation calls and promised callbacks that never arrived.
Busy Hotline
The call centre was repeatedly reported as difficult to reach, with busy lines and long waits.
Technical Errors
System problems affected domestic-worker visa applications and work-contract renewals.
Unclear Decisions
One business reported conflicting explanations for its Category 3 status and higher transaction fees.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
3,475 AED
labor card payment
“For instance, the labor card payment for an Indian national is around 3,475 AED, which is nearly three times higher than other nationalities”Google review · May 2026
7000aed
passport return
“They did not help me they want me to pay 7000aed for it! Why would i pay 7K AED its my passport my premises my own!!!!”Google review · October 2025
DXB
LOCAL
LOCAL
The Bottom Line
The MOHRE Dubai Labour Office in Al Qusais is where employees and employers can seek help with labour complaints, visa cancellation, employment contracts and labour-law procedures. It is worth considering when an employer is withholding documents, wages or cooperation, because some reviewers describe staff guiding them through the process and securing a cancellation without a ban. The experience is highly dependent on the case and the follow-up channel.
In-person visits can be smooth: one visitor was directed to the correct technical team and received a resolution confirmation shortly after leaving. Others reported waiting weeks or months for salary, end-of-service or cancellation cases, missed investigation calls and complaints closed as “unreachable”. The hotline is also described as difficult to reach, with busy lines and delayed callbacks.
Before going, check the online platform or MOHRE app for updates and keep every document and upload confirmation. If you visit, arriving at 7:30am may mean a quieter office. Ask for the correct token at reception, and clarify the next step, expected callback date and case reference before leaving.
Technical issues affecting visa and contract services are a recurring warning, so confirm whether the system problem has actually been cleared rather than relying on a verbal “tomorrow”.