Wide choice
Reviews describe a large selection spanning household goods, kitchenware, accessories and other everyday purchases.
MOON Department Store محل مون
Dubai Festival City
MOON Department Store in Dubai Festival City is a broad department store for practical household shopping, with reviews especially noting kitchenware, school bags and seasonal camping supplies. It is worth browsing for variety and occasional bargains, though outlet pricing and product condition can vary from item to item.
Reputation Score
3.9
★★★★☆
875 ratings
Source: Google Maps
The Good Stuff
School bags
School bags receive specific praise for quality and variety; one reviewer said theirs lasted a year.
Camping stock
Seasonal camping and BBQ equipment is a useful draw, including camping lights, safari gear and pit-fire stands.
Reasonable finds
Several shoppers report fair or good prices, with occasional offers and discounts at checkout.
Travel packing
A customer buying gifts for the UK said the store packed the purchases securely in a box for travel.
Helpful service
Some reviews report kind, patient assistance, including fast WhatsApp ordering and next-day delivery.
Tips for a Better Visit
Inspect purchases. Check boxed goods before leaving, especially appliances: one stove was reported broken two days after purchase.
Confirm warranty. Before paying for luggage, confirm the warranty and return terms; a suitcase set created a dispute over three-year coverage.
Check offers. Compare prices and visit when promotions are announced, since shoppers say identical items can have different prices.
Plan parking. Allow time to find parking and check whether spaces are charged; reviews mention both limited parking and paid RTA parking.
Shop seasonally. For camping equipment, timing matters: reviewers specifically found seasonal camping accessories at good prices.
Check closing. Do not rely solely on the listed midnight closing time; one shopper found the store shut at 11:53 pm.
Plan the visit
Practical details
MOON مون Opposite
Nadd Al Hamar - Dubai Festival City, Dubai
| Mon | 9:00 AM – 12:00 AM |
| Tue | 9:00 AM – 12:00 AM |
| Wed | 9:00 AM – 12:00 AM |
| Thu | 9:00 AM – 12:00 AM |
| Fri | 9:00 AM – 12:00 AM |
| Sat | 9:00 AM – 12:00 AM |
| Sun | 9:00 AM – 12:00 AM |
Popular Mentions
camping accessories
Seasonal camping accessories are mentioned as a useful purchase, with reviewers also noting lights and other equipment.
luggage bags
The store has been noted for a substantial luggage section, alongside school bags.
glass jugs
A shopper reported finding glass jugs at a notably low price.
Common Concerns
Uneven service
Customer service reports range from helpful to rude or unprofessional, with some shoppers left waiting for assistance.
Product damage
One customer reported damaged items, while another found a stove broken two days after purchase.
Outlet pricing
Not every item feels like a factory-outlet bargain; reviewers found some prices higher than elsewhere.
Parking limits
Parking feedback is mixed, with one review describing the lot as very limited and another mentioning paid parking.
Closing confusion
A customer arrived shortly before midnight and found the store already closed despite the listed closing time.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
3dhs
glass jugs
“Update: did find glass jugs for 3dhs”Google review · December 2025
DXB
LOCAL
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The Bottom Line
MOON Department Store in Dubai Festival City is a browse-heavy stop for household shopping rather than a narrowly focused outlet. Customers mention kitchenware, household decorations, school bags, travel luggage and seasonal camping equipment. The range is broad enough for small home purchases, back-to-school shopping and practical items for a trip or BBQ.
Prices are one of the main reasons to look around, but do not assume every product is heavily discounted. Reviews describe both fair prices and items that cost more than competing luggage or kitchenware outlets. One shopper found glass jugs for 3dhs, while others recommend checking offers and comparing prices because the same items can carry different prices.
Product quality also needs a quick check. School bags were praised for lasting a year, but other customers reported damaged goods or a stove that broke two days after purchase. Confirm warranty and return terms before paying, particularly for suitcase sets or appliances.
Service is inconsistent: some shoppers describe staff as sweet and helpful, including smooth WhatsApp ordering, while others report rude treatment or being left without assistance. Parking feedback varies between available RTA spaces, paid parking and a limited lot, so allow extra time. It is also wise to verify closing hours rather than relying on a midnight listing.