Office Access
A large office inside Ibn Battuta Mall gives some customers a physical place to handle property matters.
Nakheel Community Management Office
Dubai Industrial City
Nakheel Community Management Office is a real estate developer and community-management contact for properties across Dubai, including Dubai Industrial City. Reviews show that residents and tenants use it for permits, maintenance requests, access cards, contract paperwork and community facilities, although response times are a major concern.
Reputation Score
3.2
★★★☆☆
262 ratings
Source: Google Maps
The Good Stuff
2021 Improvements
One resident said community conditions showed noticeable improvements during 2021.
Pleasant Reception
A receptionist in Building 2 was described as pleasant and attentive while a customer waited.
Tips for a Better Visit
Allow Time. Build in a long buffer for basic requests: one reviewer said responses took two to three months.
Check Damage. Before moving in, photograph cracks and scratches and request replacements; a former tenant disputed charges for two toilet cracks.
Confirm Workflow. For permits, ask for the workflow ID and the exact next step before leaving; one pass required another 18-minute call.
Check Hours. Confirm opening hours before travelling, as one visitor found the office closed on Friday from noon to 2pm without notice.
Plan the visit
Practical details
24Q9+QJ5 - P شارع
Jabal Ali Industrial Second, Dubai
| Mon | 8:30 AM – 5:00 PM |
| Tue | 8:30 AM – 5:00 PM |
| Wed | 8:30 AM – 5:00 PM |
| Thu | 8:30 AM – 5:00 PM |
| Fri | 8:30 AM – 5:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
Access cards
Residents use the management process for issuing and replacing access cards, with reviews reporting long delays in both cases.
Service charges
Service-charge administration is part of the property-management experience; one reviewer waited two months just for missing annual charges to be acknowledged.
Swimming pool
Shared swimming-pool maintenance is mentioned in connection with Azure Residence, where one review says repairs took more than four months.
Common Concerns
Slow Responses
Routine requests can take months, with one reviewer reporting a two-to-three-month wait for basic replies.
Maintenance Delays
A heavy ceiling leak remained unresolved for a week despite repeated work-order updates and a poorly timed visit.
Permit Bureaucracy
Permits for renovations, deliveries and handyman work are repeatedly described as complicated, slow and unclear.
Noise Complaints
Residents report early construction and maintenance noise, including work starting around 6 or 7am.
Poor Upkeep
Reviews describe prolonged community-facility and landscaping problems, including a park closed for over six months.
DXB
LOCAL
LOCAL
The Bottom Line
Nakheel Community Management Office handles the practical side of living in Nakheel-managed communities: online permits, maintenance work orders, access cards, contract and Ejari paperwork, service charges and shared facilities such as swimming pools and parks. That makes it relevant to residents, tenants and owners dealing with everyday property administration rather than a simple sales office. The clearest positive is that there are physical offices, including a large one inside Ibn Battuta Mall, and some residents have noticed community improvements.
A Building 2 receptionist was also praised for making a visitor comfortable while waiting. Those positives, however, sit alongside a low level of confidence in the support process. Expect to chase requests.
Reviews describe basic replies taking two or three months, a ceiling leak left without a timely repair, access-card problems lasting more than 120 days and signage approval delayed for months while departments passed responsibility between one another. Permit procedures are a recurring frustration: visitors mention unclear rules, slow websites, security confusion and an extra call just to obtain a workflow ID. Before signing or moving in, document the property condition carefully, keep every ticket and email, and confirm the exact permit route and office hours.
Noise, unfinished repairs, closed parks and disputed move-out deductions are all issues worth asking about for the specific community and building.