Flight help
Several customers say flight bookings were handled quickly and with practical support, including taking care of the details.
Namaste Travel & Tourism LLC
Bur Dubai
Namaste Travel & Tourism LLC is a Bur Dubai travel agency serving flight bookings, tourist visas and organised trips. Reviews describe helpful support for Oman tours, including Salalah, and convenient ticketing assistance, sometimes handled over the phone.
Reputation Score
3.9
★★★★☆
223 ratings
Source: Google Maps
The Good Stuff
Visa process
The tourist visa process was described as smooth, affordable and possible by phone, which is useful when you cannot visit in person.
Oman tours
Reviews of Salalah and Oman trips mention organised arrangements, family-style service and helpful assistance from start to finish.
Quick service
Some customers report receiving fast ticketing help, including a ticket arranged for travel home.
Reasonable rates
A customer found the transport price reasonable on a trip to BAPS Temple Abu Dhabi.
Tips for a Better Visit
Confirm cancellation. Ask how airline cancellations will be communicated and verify the booking directly with the airline; one customer said they were not informed.
Check card fees. Before paying for a flight, ask whether card payment adds a surcharge; one review reports an undisclosed 45 AED fee.
Recheck dates. Read the ticket dates carefully before leaving the office. A customer reported receiving July 28–August 27 instead of June 28–July 27.
Allow time. For group excursions, build in extra waiting time: one temple-trip passenger arrived at 9:30 AM for a 10 AM departure but left at 11 AM.
Get requirements. Ask for travel requirements in writing and follow up until confirmed; one passenger said repeated questions about a PCR test went unanswered.
Document refunds. Keep payment and refund records and request a clear timeline, since one review reports five months without receiving the refund.
Plan the visit
Practical details
Al Suq St
Bur Dubai - Al Fahidi, Dubai
| Mon | 9:00 AM – 10:00 PM |
| Tue | 9:00 AM – 10:00 PM |
| Wed | 9:00 AM – 10:00 PM |
| Thu | 9:00 AM – 10:00 PM |
| Fri | 9:00 AM – 10:00 PM |
| Sat | 9:00 AM – 10:00 PM |
| Sun | 9:00 AM – 10:00 PM |
Common Concerns
Missed updates
One customer said the agency did not notify them after an airline cancellation and denied the booking existed when contacted.
Card surcharge
A review reports an unexpected 45 AED card surcharge added while booking a Dubai–Kathmandu flight.
Long waiting
A temple-trip passenger was told to arrive at 9:30 AM but waited until 11 AM for the bus, without an apology.
Date error
One customer says the agency booked July 28 to August 27 instead of June 28 to July 27, leading to a reported 500 dirham penalty.
Refund delay
A review describes waiting five months for a refund and eventually receiving no answers to calls.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
45 AED
card payment surcharge
“When I informed them that I would be paying by card, they suddenly added a 45 AED surcharge simply for using card payment”Google review · November 2025
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The Bottom Line
Namaste Travel & Tourism LLC is a Bur Dubai agency for flight tickets, tourist visas and tour arrangements. Reviews mention quick help with flights home, a tourist visa process that could be handled by phone, and trips to Salalah and Oman. Some travellers also used the agency for desert tours and transport to BAPS Temple Abu Dhabi.
The strongest pattern is helpful, friendly assistance when a booking goes smoothly. Oman-tour customers describe organised trips, a family environment and support that made the journey easier. Several reviews also praise polite staff and fast ticketing, while one customer said the agency spent time finding a cheap ticket.
There are important reasons to double-check everything. Reviews report an airline cancellation that was not communicated, a ticket with incorrect travel dates, and a five-month refund delay. Another customer says a 45 AED card surcharge appeared only at payment.
A separate temple-trip review describes a one-hour delay after the scheduled departure time, without an apology. Before paying, confirm the full fare, card charges, travel dates, cancellation procedure and any visa or health requirements in writing. The agency may suit travellers who value accessible, phone-based assistance, but its mixed feedback makes careful checking worthwhile.