Perfume selection
One customer praised Namshi’s large perfume range and described its prices as among the best.
Namshi General Trading Warehouse
Al Garhoud
Namshi General Trading Warehouse in Al Garhoud is tied to Namshi’s online shopping operation, where customers order items such as shoes, clothing and perfumes. Reviews point to a broad perfume selection and competitive prices, but also frequent concerns about delivery, exchanges and refunds.
Reputation Score
2.9
★★★☆☆
171 ratings
Source: Google Maps
The Good Stuff
Loyal users
Some long-term customers report smooth experiences, including one who had used Namshi for years without problems.
Large warehouse
A review describes a large working warehouse where staff handle customer orders and access is controlled.
Tips for a Better Visit
Check sizes. Check the exact size before ordering and inspect the parcel immediately; one shoe order arrived in size 35.5 instead of 36.
Allow buffer. Do not rely on a promised delivery window for travel or events; a boot advertised for five-hour delivery remained undelivered for four days.
Keep packaging. Keep the original box until you are satisfied with the product, since one shoe return was refused because the box was missing.
Track refunds. Follow up on the refund destination as well as its timing: one customer expected a bank refund but received wallet credit instead.
Expect waiting. Leave extra time for exchanges; a reported replacement process took two days to ship and another two days to arrive.
Plan the visit
Practical details
69P9+FQ9
Umm Ramool, Dubai
Popular Mentions
Shoes
Shoes are a frequently mentioned purchase, though reviews include both sizing mistakes and quality complaints.
Huge collection of perfumes
One customer highlighted Namshi’s perfume range and its pricing.
Skechers shoes
A reviewer reported that Skechers shoes bought from Namshi broke after less than two months of ordinary office use.
same-day delivery
Same-day delivery is mentioned as a paid option, but one customer reported that the replacement still arrived incorrectly and a second order did not arrive.
Noon Express service
Several reviews link slower exchanges and deliveries to the Noon Express service.
Common Concerns
Wrong items
Customers report receiving incorrect shoe sizes, different clothing brands or entirely different styles, including after an approved exchange.
Delivery delays
Delivery promises are a recurring problem: one order arrived more than a month late, while another customer waited over five weeks.
Weak support
Reviews describe late email replies, unavailable chat or hotlines, and agents unable to provide clear delivery answers.
Refund friction
Refunds have reportedly taken 10 days or more and, in one case, were placed into a wallet instead of the customer’s bank account.
Quality concerns
Reported product issues include damaged exchange items, falling shoe leather and Skechers shoes breaking after less than two months.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
aed 100
shoes
“You pay aed 100 for shoes you expect the quality to be good”Google review · October 2022
DXB
LOCAL
LOCAL
The Bottom Line
Namshi General Trading Warehouse in Al Garhoud is connected to Namshi’s online ordering operation rather than presented in the reviews as a conventional walk-in shop. Customers use it to order fashion items such as shoes, track pants, dresses and jeans, as well as perfumes. One reviewer specifically praised the “Huge collection of perfumes with the best prices,” while another long-term customer described their experience as perfect.
The main caution is fulfilment. Reviews report incorrect shoe sizes, a black casual trouser being replaced with a navy slim-fit pair from another brand, damaged exchange items and orders cancelled despite appearing available online. Delivery promises also deserve a wide margin: customers describe waits from nearly a week to more than a month, including a boot advertised for delivery within five hours.
Customer support is another weak point, with complaints about unavailable chat or hotlines, late email replies and unclear answers about order locations. Returns and refunds can require persistence; one refund took 10 days and was credited to a wallet rather than a bank account. Keep packaging, check sizes on arrival and avoid relying on a promised delivery date for travel or important events.