Reliable pickups
One reviewer said their pickup driver consistently arrived on time, handled changing locations smoothly and caused no delays.
NAQEL LLC (Dubai)
Al Garhoud
NAQEL LLC is a courier service in Al Garhoud handling e-commerce deliveries, express shipments and home collection returns. Reviews show it has handled orders from Amazon, ASOS, AliExpress and other online retailers, though reliability can vary sharply by shipment and driver.
Reputation Score
2.1
★★☆☆☆
491 ratings
Source: Google Maps
The Good Stuff
Safe delivery
Some customers reported shipments arriving safely, on time and in good condition with professional couriers.
Helpful support
A few reviews describe responsive, cooperative support that helped resolve urgent delivery issues.
Careful handling
One customer described the company as professional and reliable throughout the delivery process, with accurate tracking updates.
Tips for a Better Visit
Allow buffer. Leave extra time for deliveries and returns; one express parcel was delayed 10 days, while another took over a month.
Confirm address. Double-check the address and give clear location details before dispatch, since some shipments were marked undeliverable for a bad address.
Track independently. Do not rely on an “out for delivery” or “delivered” update alone; several customers reported statuses that did not match reality.
Protect returns. Start returns early and keep records of pickup requests, especially where a retailer imposes a 14-day refund window.
Clarify customs. Ask the retailer or courier about any customs fee before accepting the parcel, as one customer was asked for an unexpected AED 30 payment.
Plan the visit
Practical details
Logistic cluster – D01, DubaiCommerCity - 17th St
Umm Ramool, Dubai
| Mon | 9:00 AM – 6:00 PM |
| Tue | 9:00 AM – 6:00 PM |
| Wed | 9:00 AM – 6:00 PM |
| Thu | 9:00 AM – 6:00 PM |
| Fri | 9:00 AM – 6:00 PM |
| Sat | Closed |
| Sun | Closed |
Common Concerns
Missed deliveries
Customers frequently report parcels delayed for days or weeks, including express shipments delayed by 10 days and parcels taking over a month.
Poor communication
Phone lines, email, WhatsApp and chat support are repeatedly described as difficult to reach or unable to resolve issues.
Inaccurate tracking
Several reviews describe parcels marked delivered or out for delivery despite no successful handover or delivery attempt.
Failed collections
Return and home collections are a major frustration, with repeated pickup messages but no driver arriving for a week or more.
Unsafe drop-offs
One customer said heat-sensitive cosmetics were left outside in the sun without a call or OTP, leaving the items damaged.
DXB
LOCAL
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The Bottom Line
NAQEL LLC is a courier service in Al Garhoud used for online-order deliveries, express shipments and home collection returns. Reviews mention parcels from Amazon, ASOS, AliExpress, Temu, Noon and other retailers, so the practical use here is receiving e-commerce orders or sending back purchases through a scheduled pickup. The strongest experiences are tied to individual deliveries: some customers report parcels arriving safely and on time, while others praise professional drivers or support agents who solved an urgent problem.
That suggests the experience can be good when the shipment is handled well, but the overall review picture is highly inconsistent. The main caution is reliability. Customers describe express deliveries delayed by 10 days, parcels taking more than a month, and repeated daily messages saying a return would be collected when nobody arrived.
Several also report tracking marked packages “delivered” or “out for delivery” when no handover occurred. Phone, email, WhatsApp and chatbot support are often described as difficult to reach or ineffective. If you are waiting for a retailer order, confirm the address, keep screenshots of tracking and allow plenty of buffer.
For returns, start early because missed collections have put 14-day refund deadlines at risk. Also clarify customs charges before delivery and avoid assuming that an automated status means the parcel is actually on its way.