BMI testing
A BMI test was described as quick and smooth, with professional staff explaining the results clearly.
Nas Neuron Health Services
Dubai Silicon Oasis
Nas Neuron Health Services is a health insurance agency in Dubai Silicon Oasis, handling medical approvals, insurance claims and reimbursement. Reviews also mention a quick, clearly explained BMI test, giving visitors a reason to consider its health-assessment services alongside policy administration.
Reputation Score
2.5
★★★☆☆
347 ratings
Source: Google Maps
The Good Stuff
Clear guidance
One customer said staff explained BMI results in an easy-to-understand way.
Escalation help
A senior customer-service intervention reportedly got a settlement processed after it had been pending for over three weeks.
Professional staff
A health session was praised for nurses who guided attendees with smiles and genuine concern.
Tips for a Better Visit
Get requirements. Ask for the full document list at the outset; one customer faced a fourth request for more information during approval.
Track deadlines. Monitor your policy expiry closely and escalate early, as one approval remained unresolved until the policy expired.
Keep records. Save every report, invoice, email and follow-up, especially for reimbursement claims submitted after treatment abroad.
Confirm referrals. Before visiting a specialist, confirm that the referral and approval are valid; a referral code was later rejected after consultation.
Check channels. Confirm which pharmacy or treatment channel is covered before proceeding, as one prescription was directed to SouKare and an in-store pharmacy was rejected.
Escalate promptly. If an approved claim is stuck in settlement, ask for senior escalation; one review says this resulted in processing.
Plan the visit
Practical details
Technohub 1 - Block A - 2nd Floor
Nadd Hessa - Dubai Silicon Oasis, Dubai
| Mon | 8:00 AM – 5:00 PM |
| Tue | 8:00 AM – 5:00 PM |
| Wed | 8:00 AM – 5:00 PM |
| Thu | 8:00 AM – 5:00 PM |
| Fri | 8:00 AM – 5:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
annual health check up package
One customer refers to an annual health check-up package included in their policy, though approval was later rejected.
Reimbursement
Reimbursement is a frequently discussed service, with customers describing long waits for refunds and claim settlement.
Common Concerns
Approval delays
Customers report waiting days or weeks for surgery, MRI, medication and hospital approvals, sometimes with repeated follow-ups.
Slow reimbursement
Reimbursement claims are reported to take weeks or months, often without updates or a clear response.
App problems
The application was described as hard to browse, with a non-working search button and very small text.
Repeated documents
Several reviews describe additional reports being requested repeatedly rather than receiving a complete requirement list at the start.
Support access
Customers report difficulty reaching or getting useful answers from customer support during active medical cases.
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The Bottom Line
Nas Neuron Health Services handles health-insurance administration in Dubai Silicon Oasis, including treatment approvals, reimbursement claims and policy-related support. The reviews also mention a BMI test: one customer found the process quick and said the team explained the results clearly, so this health-assessment service is the clearest positive reason to consider the business. The wider picture is much more difficult.
Customers repeatedly describe delayed approvals for surgery, MRI scans, medication, lab tests and hospital treatment. One arthroscopy request reportedly went unanswered for two weeks despite more than 30 calls; another medication approval remained under review after several document requests. Reimbursement is another recurring concern, with reports of claims sitting for weeks or months without updates.
The myNAS app is criticised for poor usability, including a search button that did not work and very small text. Reviews also describe rejected or delayed claims after documents were submitted, shifting requirements, and confusion between hospitals, insurers and NAS. A referral code was accepted at reception but the consultation was later rejected, leaving the customer with the bill.
If you use the service, request the complete approval requirements in writing, confirm referral and pharmacy rules before treatment, and keep every document and follow-up record. Escalate early when a medical deadline or policy expiry is approaching.