Motor Claims
One customer said the motor insurance team handled a claim professionally, efficiently and kept them informed throughout.
National General Insurance Co. (PJSC) – Head Office
Deira
National General Insurance Co. (PJSC) is an insurance company in Deira offering products such as motor and medical insurance. Reviews suggest the experience can vary sharply: one motor claim was handled efficiently, while many customers describe delays with approvals, reimbursements and communication.
Reputation Score
2.3
★★☆☆☆
392 ratings
Source: Google Maps
The Good Stuff
Clinic Access
Some customers reported visiting clinics where their medical insurance was accepted without problems.
Clear Quotations
A business customer said an NGI representative explained quotation terms in detail and made the options easy to understand.
Straightforward Claim
One DIP branch customer found the claims process straightforward after providing a few extra documents.
Tips for a Better Visit
Confirm Coverage. Before buying medical insurance, check the table of benefits for medicines, tests, dental emergencies and pre-existing conditions.
Keep Records. Keep copies of every claim document and submission confirmation; one customer was told to resubmit after the app showed a claim as submitted.
Allow Time. Allow extra time for motor approvals and follow up early, as one review reports a seven-working-day approval period.
Track Followups. If you need a reimbursement update, use more than one contact channel and save the dates of calls and emails.
Check Linking. For an Abu Dhabi visa and Emirates ID application, confirm that insurance is linked with the UID before biometrics.
Plan the visit
Practical details
NGI House - Levels Ground, 2, 3, 5, 6 - Port Saeed Street
Deira, Dubai
| Mon | 8:00 AM – 5:00 PM |
| Tue | 8:00 AM – 5:00 PM |
| Wed | 8:00 AM – 5:00 PM |
| Thu | 8:00 AM – 5:00 PM |
| Fri | 8:00 AM – 5:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
reimbursement claim
Customers use reimbursement claims for expenses such as medical and Ayurvedic treatment, though several report long waits.
business insurance
Business insurance is mentioned in a review where an applicant reported repeated requests for forms and photos before rejection.
dental insurance
Dental insurance appears in reviews about checking benefits and disputing an emergency reimbursement decision.
Common Concerns
Claim Delays
Customers report motor claims taking weeks or months, including one claim that took nearly four months to finalise.
Medical Rejections
Reviews describe approvals being rejected for prescribed medicines, tests and ongoing medical conditions.
Poor Contact
Customers report unanswered emails, long call-centre waits and representatives unable to provide request updates.
Reimbursement Backlog
Several reimbursement claims were still unpaid after a month or more, with customers receiving little or no explanation.
Repair Approval
One motor-insurance review says repair approval took two weeks and only 69% of repair costs were substituted.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
500 AED
basic tests
“I had to spent 500 AED from Pocket even after taking Insurance for AED 4200/- ( which was for the basic tests , had the situation emergency, then went to India to take further tests )”Google review · July 2026
AED 4200/-
insurance
“I had to spent 500 AED from Pocket even after taking Insurance for AED 4200/- ( which was for the basic tests , had the situation emergency, then went to India to take further tests )”Google review · July 2026
DXB
LOCAL
LOCAL
The Bottom Line
National General Insurance Co. (PJSC) is a Deira-based insurer whose stated offerings include motor and medical insurance. In practice, reviews show a mixed picture.
One customer praised a motor claim that was handled professionally and kept them informed, while others reported waiting weeks or months for accident claims, repair approvals and reimbursement payments. Medical insurance is the most debated area. Some customers visited clinics where their cover was accepted smoothly, but many others describe delays for blood tests, medicines and hospital treatment, as well as rejected requests involving kidney monitoring, dental emergencies, therapy and alleged pre-existing conditions.
That makes checking the table of benefits, exclusions and approval process especially important before committing. Communication is the main practical concern. Customers mention unanswered emails, long call-centre waits, calls being disconnected and staff unable to explain claim status.
One reimbursement remained unresolved after a month, while another motor claim reportedly took nearly four months to finalise. Keep every document and submission confirmation, follow up early, and allow extra time for approvals. The reviews do include positive experiences with clear policy explanations and a straightforward claim process at the DIP branch, so service may vary by team and case.