Clear diagnostics
A customer seeking a second opinion received a full inspection, an appropriate quote and updates while only necessary work was charged.
NEW GRAND AUTO GARAGE
Al Qusais
New Grand Auto Garage is an auto repair shop in Al Qusais handling routine maintenance and larger repairs. Reviews highlight oil changes, AC work and diagnostics, with some customers praising clear explanations, reasonable pricing and timely completion while others report serious repair and communication problems.
Reputation Score
4.4
★★★★☆
249 ratings
Source: Google Maps
The Good Stuff
AC results
One Jeep Wrangler service included AC evaporator work and radiator repairs, after which the reviewer said the AC cooling was perfect again.
Oil service
Customers mention oil changes, fluid top-ups and authentic ENOC oil as part of routine maintenance.
Bodywork
Reviews describe a bumper paint job as friendly, professional and fairly priced, plus accident repairs that left the car spotless.
Quick turnaround
Some customers report fast completion, including routine work finished ahead of schedule and free extra checkups.
Fair pricing
Several reviews describe reasonable or competitive pricing, including a major Jeep repair found among the best-priced options in Dubai.
Tips for a Better Visit
Get updates. For work taking more than a day, agree how progress will be communicated; one customer said they had to call repeatedly for updates.
Inspect pickup. Check warning lights, indicators, noises and cleanliness before collecting the car, since reviewers reported new faults after service.
Request quote. Ask for a written diagnosis and itemised quote before authorising work; a second-opinion customer valued being charged only for necessary repairs.
Ask checkup. Ask whether the free extra checkup is available for your visit; one customer specifically mentioned receiving one.
Allow time. Do not assume every repair will be completed in a day: customers reported waiting three days for a quote or an AC fix.
Plan the visit
Practical details
34 4B St
Al Qusais Ind. First, Dubai
| Mon | 8:00 AM – 1:00 PM, 3:00 PM – 8:00 PM |
| Tue | 8:00 AM – 1:00 PM, 3:00 PM – 8:00 PM |
| Wed | 8:00 AM – 1:00 PM, 3:00 PM – 8:00 PM |
| Thu | 8:00 AM – 1:00 PM, 3:00 PM – 8:00 PM |
| Fri | Closed |
| Sat | 8:00 AM – 1:00 PM, 3:00 PM – 8:00 PM |
| Sun | 8:00 AM – 1:00 PM, 3:00 PM – 8:00 PM |
Common Concerns
Safety concern
One Lexus repair allegedly left warning lights on, the odometer inoperative, stiff steering and a jammed rear wheel after wheel-bearing work.
AC failures
Multiple customers report unresolved AC problems, delayed follow-up and, in one case, being told to replace the compressor again.
Poor updates
Reviews mention unanswered calls, delayed quotes and customers having to chase the garage for progress reports.
Brake noise
A customer said braking noise began after brake-shoe replacement and remained unresolved through several return visits.
Vehicle damage
One reviewer reported a new indicator fault and driving noise; another said the car was scratched and the garage would not check CCTV.
DXB
LOCAL
LOCAL
The Bottom Line
New Grand Auto Garage in Al Qusais handles everyday maintenance as well as larger repair jobs. Customers mention oil changes, AC work, radiator and coolant work, diagnostics, mechanical repairs and bodywork such as bumper painting. The strongest reviews describe technicians who explain faults before starting, provide updates and charge only for necessary work.
One second-opinion customer received a full inspection and a more appropriate quote than an earlier garage had offered. Routine servicing gets some particularly useful feedback: one review mentions a 5,000-kilometre oil service with all fluids topped up, while another praises authentic ENOC oil. A Jeep Wrangler owner said extensive AC and cooling-system work was completed neatly and on time, with the AC cooling restored.
The experience is not consistently smooth. Several reviewers report unanswered calls, delayed quotes, repeated visits for AC or brake problems and new issues after repairs. One serious Lexus complaint describes a jammed rear wheel and dashboard faults after wheel-bearing work.
Before authorising major repairs, get the diagnosis, quote and warranty terms clearly documented. At collection, test the car, check warning lights and inspect the bodywork rather than assuming everything is resolved.