Claim Support
Motor-claim assistance can include arranging vehicle pickup, coordinating an approved garage and following repairs through to delivery.
New Shield Insurance Brokers LLC
Business Bay
New Shield Insurance Brokers is a Business Bay insurance broker helping customers arrange and renew cover, with especially strong feedback around car insurance and motor-claim support. It also handles business requirements such as group medical insurance, with staff praised for explaining options and keeping communication moving.
Reputation Score
4.6
★★★★★
397 ratings
Source: Google Maps
The Good Stuff
Clear Guidance
Customers say coverage options, policy details and health-plan inclusions and exclusions are explained in plain language.
Remote Renewals
One customer renewed by email and phone from Al Ain, with the vehicle policy completed within three to four days.
Fast Issuance
Reviews repeatedly describe policy issuance and renewals as prompt, smooth and efficient.
Business Cover
The broker has supported companies with Workmen Compensation and Third Party Liability cover, including additions, deletions and claims.
Follow-Up
Claims customers report consistent updates and proactive coordination with insurers and other parties, including during delays.
Tips for a Better Visit
Compare Quotes. Ask for comparative quotes and check whether extra benefits can be added before choosing a renewal policy.
Check Exclusions. Ask the broker to explain inclusions and exclusions in plain language so the policy matches your budget and needs.
Use Remote Service. If you cannot reach the office, ask whether your renewal can be completed by email and phone; one customer did so in three to four days.
Request Reminders. Ask about renewal reminders, especially for company policies where missing a deadline could affect compliance.
Clarify Claims. For a motor claim, ask how vehicle pickup, approved-garage repairs and progress updates will be coordinated.
Plan the visit
Practical details
One by Omniyat - Suite 2801 - Al Mustaqbal St
Business Bay, Dubai
| Mon | 8:30 AM – 5:00 PM |
| Tue | 8:30 AM – 5:00 PM |
| Wed | 8:30 AM – 5:00 PM |
| Thu | 8:30 AM – 5:00 PM |
| Fri | 8:30 AM – 5:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
Car insurance
Car insurance customers mention clear coverage explanations, competitive options and support with renewals.
Group medical insurance
The broker supports group medical insurance for employees as well as individual policies.
Family's health insurance
A family health-insurance customer valued plain-language explanations of inclusions and exclusions when selecting a plan.
Common Concerns
No concerns reported yet.
DXB
LOCAL
LOCAL
The Bottom Line
New Shield Insurance Brokers is a Business Bay broker for arranging and renewing insurance, with the clearest review strength in car and motor insurance. Customers describe help with choosing coverage, getting policies issued, and managing claims when a vehicle needs repair. The service is mainly consultation and coordination rather than a walk-in retail purchase.
For car owners, the useful detail is in the process: reviewers mention comparative quotes, explanations of coverage, prompt renewals and support through insurer approvals. One customer’s damaged vehicle was collected, repaired at an approved garage and followed up until return. Another completed a renewal remotely by email and phone within three to four days.
Businesses use the broker for office insurance, group medical insurance, Workmen Compensation and Third Party Liability cover. Reviews also mention assistance with additions, deletions, claims and renewal reminders, which may be useful for companies managing several policies or compliance dates. Before committing, ask for side-by-side quotes and have inclusions and exclusions explained in plain language.
The reviews consistently praise quick replies and proactive follow-up, but they do not provide clear customer-reported prices, so request a current quote for your exact vehicle, employee plan or business risk.