Broad range
Reviews describe groceries alongside fashion, utensils, home décor and household essentials at affordable prices.
New West Zone Supermarket - Near Al Fahidi (Sharaf DG) Metro Station | Al Raffa
Al Raffa
New West Zone Supermarket near Al Fahidi (Sharaf DG) Metro Station | Al Raffa stocks everyday groceries alongside household essentials, toiletries and phone accessories. Customer reviews also describe a Shoe Mart section with footwear, bags and occasional discounts, making this more than a basic grocery stop.
Reputation Score
3.9
★★★★☆
869 ratings
Source: Google Maps
The Good Stuff
Shoe collection
The Shoe Mart section is praised for varied footwear, including children’s, ladies’ and men’s shoes in different sizes and price ranges.
Nearby location
One review places the shoe shop close to Al Fahidi Metro’s Green Line, with public parking in front.
Fruit offers
Weekly shoppers mention special offers on vegetables and fruit, with watermelons and apples receiving specific praise.
Helpful staff
Some customers report friendly, professional staff who help shoppers choose footwear and provide customer service.
Home delivery
Several reviews say home delivery is available, with one long-term customer praising quick delivery and regular service.
Tips for a Better Visit
Check freshness. Inspect chicken, seafood, vegetables and expiry dates before paying; one shopper found expired marinated milkfish on the shelf.
Verify prices. Compare shelf tags with the till total, especially for produce and promotions; one customer saw OMO marked 3.49 AED but charged 5.20 AED.
Confirm delivery. If ordering water or groceries, confirm the delivery timing first because one customer reported repeated long waits for a nearby order.
Shop sales. For footwear, look for discount periods: reviews mention occasional sales of up to 50% off and seasonal shopping deals.
Check sizes. Try footwear on or ask about stock before planning a visit, since reviews mention limited availability in some sizes, especially women’s larger sizes.
Bring a bag. Take your own shopping bag if you want to avoid the reported 0.25 AED charge for some plastic bags.
Plan the visit
Practical details
104 Khalid Bin Al Waleed Rd
Al Raffa, Dubai
| Mon | 12:00 AM – 12:00 PM |
| Tue | 12:00 AM – 12:00 PM |
| Wed | 12:00 AM – 12:00 PM |
| Thu | 12:00 AM – 12:00 PM |
| Fri | 12:00 AM – 12:00 PM |
| Sat | 12:00 AM – 12:00 PM |
| Sun | 12:00 AM – 12:00 PM |
Popular Mentions
Phone accessories
Phone accessories are mentioned as one of the useful non-grocery items available in the store.
Leather shoes
One footwear review specifically praises the quality of the leather shoes on offer.
Common Concerns
Delivery delays
A nearby customer reported waiting from 8:13pm for a water bottle despite living two minutes away.
Freshness concerns
Multiple reviews report spoiled or smelly chicken, while others mention vegetables and fresh greens in poor condition.
Price discrepancies
Customers report shelf prices changing at checkout, including OMO powder marked at 3.49 AED but billed at 5.20 AED.
Rude service
Several customers describe unfriendly cashier or management interactions, including complaints being handled poorly.
Bag fee
A review objects to being charged 0.25 AED for a transparent plastic bag.
DXB
LOCAL
LOCAL
The Bottom Line
New West Zone is a neighbourhood supermarket near Al Fahidi (Sharaf DG) Metro Station | Al Raffa, with a noticeably wider remit than weekly groceries alone. Reviews mention kitchen essentials, toiletries, phone accessories and some electronics, alongside fashion, utensils and home décor. That makes it useful for topping up household supplies or handling an emergency purchase in one stop.
The fruit section gets mixed feedback: watermelons and apples are singled out positively, while fresh greens and some vegetables are described as inconsistent. More serious reviews report smelly or spoiled chicken and an expired marinated milkfish item, so checking dates and freshness before paying is sensible. Home delivery is available, and some regulars describe it as quick and dependable.
Others report long waits for water, inconsistent answers about stock and difficulty getting an order delivered, so confirm the timing if you need something urgently. Service feedback is similarly uneven, ranging from friendly staff to complaints about rude cashier or management interactions. The reviews also repeatedly describe a Shoe Mart section with footwear for men, women and children, plus bags.
Sales can be worthwhile, including reports of up to 50% off, but size availability and price tags deserve a check at checkout. 25 AED plastic-bag charge has also been reported.