Lobster roll
The lobster roll is the clearest repeat favourite, with one reviewer calling it the best lobster sandwich they had tried.
Al Satwa
Listed as a restaurant in Al Satwa, New West Zone Supermarket Satwa 3 is described as an American-style diner centred on burgers and whole lobster or lobster rolls with chips and salad. The reviews point first-timers towards the lobster roll, lobster popcorn and tom yum soup.
Source: Google Maps
The lobster roll is the clearest repeat favourite, with one reviewer calling it the best lobster sandwich they had tried.
Several visits mention attentive, accommodating staff and quick service, including timely food delivery.
The bundle was described as enough for two people with leftovers, making it one of the stronger value choices in the reviews.
Reviews describe a cosy, laid-back atmosphere suited to a casual evening with friends or drinks.
The lobster popcorn was praised as flavourful and spicy without being overwhelmingly hot by one reviewer.
Foods and drinks mentioned in reviews of New West Zone Supermarket Satwa 3, ranked by positive reviews minus negative reviews. Zero-score items have no net positive feedback; their labels distinguish neutral-only from mixed feedback.
“Friend had the original lobster roll, he found it quite delicious.”
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“Friend had the original lobster roll, he found it quite delicious.”July 2020
“We tried the California burger, and original lobster roll, they were both amazing, also they have kids menu.”December 2019
“- PISCO SOUR. Strong but fragrant and made with eggs whites as they should be for smoothness. Delicious.”
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“- PISCO SOUR. Strong but fragrant and made with eggs whites as they should be for smoothness. Delicious.”February 2019
“They also have fabulous drinks. I especially enjoyed the pisco sour! SO GOOD”April 2019
“We tried the California burger, and original lobster roll, they were both amazing, also they have kids menu.”
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“We tried the California burger, and original lobster roll, they were both amazing, also they have kids menu.”December 2019
“Great food and service. Go for the steamed lobster and the Cali Burger 🍔.”June 2020
“Food was amazing, and service was fast! Definitely recommend it! Brownie dessert was 🔥”
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“Food was amazing, and service was fast! Definitely recommend it! Brownie dessert was 🔥”December 2017
“We order the Bundle it was really worth it because the foods is good.”
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“We order the Bundle it was really worth it because the foods is good.”March 2024
“I like the concept of lobster and burger. I think the burger dish could be more tasty than lobster dish because Canadian lobster is a bit dry and little meat”
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“I like the concept of lobster and burger. I think the burger dish could be more tasty than lobster dish because Canadian lobster is a bit dry and little meat”March 2020
“however a smart waiter was trying to sell us a fresh lobster of 1.7 kg and he didn’t mention the price for it, we pointed on which Lobster we wanted on the menu but it turned out that the Lobster he sold us was not listed on the menu and he didn’t bother himself to tell us that the price for fresh lobsters are not listed on the menu!”
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“however a smart waiter was trying to sell us a fresh lobster of 1.7 kg and he didn’t mention the price for it, we pointed on which Lobster we wanted on the menu but it turned out that the Lobster he sold us was not listed on the menu and he didn’t bother himself to tell us that the price for fresh lobsters are not listed on the menu!”February 2020
“We also had the lobster popcorn and the fried prawns, both were good.”
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“We also had the lobster popcorn and the fried prawns, both were good.”April 2019
“- Lobster bits were good (appetizer)”
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“- Lobster bits were good (appetizer)”June 2018
“Lobster roll is my favorite here, the best lobster sandwich 🧡”
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“Lobster roll is my favorite here, the best lobster sandwich 🧡”October 2019
“The mini burger was "ok" and I was not asked how I wanted it cooked they assumed I wanted it well done but I likes my burgers medium cooked but because the burger was semi-alright they got the second star other was this restaurant doesn't deserve more than 1 star.”
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“The mini burger was "ok" and I was not asked how I wanted it cooked they assumed I wanted it well done but I likes my burgers medium cooked but because the burger was semi-alright they got the second star other was this restaurant doesn't deserve more than 1 star.”May 2018
“Had the original burger 6 oz and the lobster popcorn (spicy, and not pictured) burger was made to my order perfectly, and delicious.”
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“Had the original burger 6 oz and the lobster popcorn (spicy, and not pictured) burger was made to my order perfectly, and delicious.”July 2020
“For appetiser, go for the popcorn lobster but pick the non-spicy option (Trust me on this). The spicy option is overpowering with black pepper.”
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“For appetiser, go for the popcorn lobster but pick the non-spicy option (Trust me on this). The spicy option is overpowering with black pepper.”June 2020
“The Posho is as posh as it sounds, a fluffy omelet prepared with slices of lobster and served on lightly toasted English muffins topped with a generous serving of caviar, seared lobster, chives, chopped watercress and Dubai's favorite truffle oil. Roasted potato wedges, mushrooms and tomatoes transform this dish into a meal for two. Truffle oil acts as an enhancer for all flavours.”
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“The Posho is as posh as it sounds, a fluffy omelet prepared with slices of lobster and served on lightly toasted English muffins topped with a generous serving of caviar, seared lobster, chives, chopped watercress and Dubai's favorite truffle oil. Roasted potato wedges, mushrooms and tomatoes transform this dish into a meal for two. Truffle oil acts as an enhancer for all flavours.”October 2017
“We started with these mouthwatering Southern Crispy Prawns. Crispy from outside and soft from inside. The dip was so yummy.”
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“We started with these mouthwatering Southern Crispy Prawns. Crispy from outside and soft from inside. The dip was so yummy.”March 2020
“Great food and service. Go for the steamed lobster and the Cali Burger 🍔.”
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“Great food and service. Go for the steamed lobster and the Cali Burger 🍔.”June 2020
“Although we were already full, we wanted also to try a Lobster Roll! We chose The Truffle of course! And yes, this time I ate the roll and it was so soft. So we shared it between the 2 of us. It was good but I didn’t feel the Truffle taste and I told the chef. I think the Truffle taste was hidden in the strong taste of the mustard. You should check it out!”
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“Although we were already full, we wanted also to try a Lobster Roll! We chose The Truffle of course! And yes, this time I ate the roll and it was so soft. So we shared it between the 2 of us. It was good but I didn’t feel the Truffle taste and I told the chef. I think the Truffle taste was hidden in the strong taste of the mustard. You should check it out!”March 2020
“Good. It’s only one dish I recommend it tom yum soup .”
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“Good. It’s only one dish I recommend it tom yum soup .”April 2024
Mixed feedback
“For appetizers we had the lobster mac and cheese, this was surprisingly good, I really enjoyed, it tasted creamy and had plenty of cheese and the lobster chunks were not fishy at all.”
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“For appetizers we had the lobster mac and cheese, this was surprisingly good, I really enjoyed, it tasted creamy and had plenty of cheese and the lobster chunks were not fishy at all.”April 2019
Mixed feedback
“We also had the lobster popcorn and the fried prawns, both were good.”
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“We also had the lobster popcorn and the fried prawns, both were good.”April 2019
Mixed feedback
“Had the original burger 6 oz and the lobster popcorn (spicy, and not pictured) burger was made to my order perfectly, and delicious. Lobster popcorn was a flavorful spicy, not a very hot one.”
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“Had the original burger 6 oz and the lobster popcorn (spicy, and not pictured) burger was made to my order perfectly, and delicious. Lobster popcorn was a flavorful spicy, not a very hot one.”July 2020
“Paired with fresh orange and watermelon juice, my breakfast transformed into a real Friday treat and charged me with good energy and delicious ingredients.”
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“Paired with fresh orange and watermelon juice, my breakfast transformed into a real Friday treat and charged me with good energy and delicious ingredients.”October 2017
“The mocha shake is absolutely fantastic.”
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“The mocha shake is absolutely fantastic.”February 2019
“I like the concept of lobster and burger. I think the burger dish could be more tasty than lobster dish because Canadian lobster is a bit dry and little meat”
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Critical review excerpts
“I like the concept of lobster and burger. I think the burger dish could be more tasty than lobster dish because Canadian lobster is a bit dry and little meat”March 2020
“Ordered them all actually (the cold lobster roll, grilled lobster, the beef burger) the lobster roll had a lot of lobster hard shell in the roll and did not taste special.”
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“Ordered them all actually (the cold lobster roll, grilled lobster, the beef burger) the lobster roll had a lot of lobster hard shell in the roll and did not taste special.”July 2016
“Nothing tasty Good. It’s only one dish I recommend it tom yum soup . Our order was tom yum, fried hamur 🐟, shrimp 🦐and lobster 🦞with white sauce and cheese.”
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“Nothing tasty Good. It’s only one dish I recommend it tom yum soup . Our order was tom yum, fried hamur 🐟, shrimp 🦐and lobster 🦞with white sauce and cheese.”April 2024
“The grilled lobster did not taste anywhere like grilled, actually it tasted like steamed lobster.”
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“The grilled lobster did not taste anywhere like grilled, actually it tasted like steamed lobster.”July 2016
“I started with the soup which was alright they also brought some dates which I think was the best thing on the table (because simply they did not make it) then my platter came where my lobster was rubber hard and tasted like plastic even the smell was off, the lobster mini roll was a joke it lacked any taste.”
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Critical review excerpts
“I started with the soup which was alright they also brought some dates which I think was the best thing on the table (because simply they did not make it) then my platter came where my lobster was rubber hard and tasted like plastic even the smell was off, the lobster mini roll was a joke it lacked any taste.”May 2018
“Nothing tasty Good. It’s only one dish I recommend it tom yum soup . Our order was tom yum, fried hamur 🐟, shrimp 🦐and lobster 🦞with white sauce and cheese.”
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Critical review excerpts
“Nothing tasty Good. It’s only one dish I recommend it tom yum soup . Our order was tom yum, fried hamur 🐟, shrimp 🦐and lobster 🦞with white sauce and cheese.”April 2024
“The dessert was tres leches cake which I don't know if it's a permenant item on their menu or just for Ramdan but I disliked it, as a matter of fact every restaurant in Dubai is making tres leches cake and this restaurant doesn't make it as good as some other restaurants.”
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“The dessert was tres leches cake which I don't know if it's a permenant item on their menu or just for Ramdan but I disliked it, as a matter of fact every restaurant in Dubai is making tres leches cake and this restaurant doesn't make it as good as some other restaurants.”May 2018
Ask prices. Before accepting a fresh lobster recommendation, ask for its price; one 1.7 kg lobster was not priced on the menu.
Choose non-spicy. For lobster popcorn, choose the non-spicy version if you dislike strong black pepper.
Book late. The restaurant can get crowded late at night, so book ahead if you are visiting then.
Try steamed. If ordering whole lobster, steamed was recommended over grilled for retaining more volume and flavour.
Check offers. Confirm whether promotions can be combined before ordering; one table could use only the Entertainer or happy-hour offer.
Try the back. For a cosier, brighter seat, one reviewer preferred the back-right area, although it is a smoking section.
Plan the visit
| Mon | 12:00 PM – 12:00 AM |
| Tue | 12:00 PM – 12:00 AM |
| Wed | 12:00 PM – 12:00 AM |
| Thu | 12:00 PM – 2:00 AM |
| Fri | 12:00 PM – 2:00 AM |
| Sat | 12:00 PM – 12:00 AM |
| Sun | 12:00 PM – 12:00 AM |
Multiple reviews consider the food expensive for its portion size or quality, especially when compared with branches abroad.
Lobster quality varies in the reviews, from fresh and enjoyable to dry, rubbery or chewy.
One visit reported only three dinner dishes, which may feel restrictive if your group wants different options.
A reviewer was charged for a fresh 1.7 kg lobster without being told its price was not listed on the menu.
The lobster roll is served cold, which disappointed diners who expected a warm seafood dish.
These are customer-reported mentions, not a current price list. Prices may have changed.
burgers
“Moreover the 11 main courses are mostly north of 140Dhs which is a curious price tag on casual- the burgers give balance as they hover around 70 Dhs on average”Google review · February 2019
11 main courses
“Moreover the 11 main courses are mostly north of 140Dhs which is a curious price tag on casual- the burgers give balance as they hover around 70 Dhs on average”Google review · February 2019
The Bottom Line
The supplied description presents New West Zone Supermarket Satwa 3 in Al Satwa as an American-style diner focused on burgers, whole lobster and lobster rolls with chips and salad. The review material centres on the lobster roll, lobster popcorn, prawns and tom yum soup. The lobster roll is the safest starting point: several diners liked it, including one who called it the best lobster sandwich they had tried in Dubai.
There is more variety in execution than the compact concept suggests. Reviews praise the California burger, the 6 oz original burger, steamed lobster and crispy prawns, while the bundle was considered generous enough for two with leftovers. The tom yum soup was the standout recommendation from one otherwise very disappointed visit.
Service and atmosphere also receive plenty of credit, with mentions of quick food, attentive staff, a cosy setting and music that shifts from disco and funk to EDM later in the evening. Budget carefully. Diners describe the restaurant as pricey, with a dinner and beer for two reported at about 400 AED, and some found portions poor for the cost.
Lobster quality is inconsistent, and the lobster roll is cold by design. Ask about prices for fresh lobster and promotion rules before ordering, and book ahead if visiting late at night.
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