Trip planning
One traveller said flights, hotels, tours and transfers were handled seamlessly in a tailored itinerary.
NEXA Tourism
Port Saeed
NEXA Tourism is a Port Saeed tour operator handling holiday packages, flights, visas and excursions. Earlier reviews praise carefully arranged international trips and experiences such as a marina dhow cruise, but many recent customers report serious problems with payment, fulfilment and communication.
Reputation Score
4.1
★★★★☆
997 ratings
Source: Google Maps
The Good Stuff
Guided tours
A Europe traveller praised a knowledgeable guide who covered scenery and local history without missing key sights.
Visa help
A customer credited the team with supporting a Canada visa application alongside a Maldives trip.
Dhow cruise
One family reported enjoying a marina dhow cruise with a buffet dinner and views.
Tips for a Better Visit
Get writing. Before paying, require itinerary details, inclusions, changes and refund terms by email rather than relying on verbal promises.
Check instalments. Confirm any Tabby or card payment plan directly with the provider; one customer said the promised 12-payment split was unavailable.
Verify vouchers. Check voucher validity and booking channels immediately; one customer received coupons that were nearly expired despite longer verbal validity.
Expect a pitch. Treat raffle calls as a sales presentation, not a simple prize collection: a visitor spent 1.5 hours hearing a membership offer.
Protect payment. If a paid booking or refund stalls, keep records of messages and consider consumer-protection or legal channels, as reviewers reported doing so.
Plan the visit
Practical details
783H+MGF Centurion star tower - office 1003
Port Saeed - Deira, Dubai
| Mon | 10:30 AM – 7:30 PM |
| Tue | 10:30 AM – 7:30 PM |
| Wed | 10:30 AM – 7:30 PM |
| Thu | 10:30 AM – 7:30 PM |
| Fri | 10:30 AM – 7:30 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
7-day Georgia package
A customer booked a 7-day Georgia package but said the itinerary provided only one sightseeing day and airport transfers were later excluded.
concert tickets
Concert tickets, including tickets connected with raffle promotions, are repeatedly mentioned; some reviewers say they never received or used them.
holiday membership
Reviews describe holiday membership offers presented during raffle-prize collection, with concerns about cancellation, discounts and usability.
Common Concerns
Poor response
Many customers say calls, emails and WhatsApp messages go unanswered after payment, sometimes for weeks or months.
Unfulfilled bookings
Reviews describe paid flights, hotels, cruises, concert tickets and tours that were not delivered or confirmed.
Sales pressure
Several raffle recipients describe lengthy office pitches for memberships or packages costing thousands of dirhams.
Changed terms
A Georgia package customer said airport transfers were presented as included, then excluded after payment.
Closed office
Recent reviewers say they found the office closed while seeking service or refunds.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
7,245 AED
7-day Georgia package
“I booked a 7-day Georgia package with SRN Nexa Tourism for 7,245 AED, expecting a well-organized and enjoyable trip”Google review · December 2025
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The Bottom Line
NEXA Tourism is a Port Saeed tour operator selling holiday packages and arranging travel such as flights, hotels, visas, excursions and transfers. Some earlier customers describe smooth international trips, including Europe itineraries and a marina dhow cruise with buffet dinner, so the business has received praise for organised travel and helpful guides. The more recent review pattern is substantially more concerning.
Customers report paying for Georgia, family and flight packages without receiving confirmed bookings, while others say concert tickets, hotel stays, cruises and vouchers could not be redeemed. Several describe phone, email and WhatsApp silence after payment, sometimes continuing for months. One reviewer found the office closed while seeking a refund.
Raffle or “winner” calls are another recurring theme. Reviewers say the prize collection led to lengthy presentations for holiday memberships or packages, with some reporting pressure to pay thousands of dirhams. A few also allege that instalment arrangements, inclusions and refund terms changed after payment.
If you are considering booking, get every inclusion and cancellation term in writing, verify payment-plan details independently, and test the voucher or booking process before committing significant money. The evidence is mixed historically, but the recent complaints are serious enough to warrant considerable caution.