Partner Value
One Noon FBN partner describes the partnership as pleasant and financially rewarding, despite minor call-centre hiccups.
Noon Dubai Office (noon.com)
Downtown Dubai
Noon Dubai Office is the corporate operation behind noon.com in Downtown Dubai. The review evidence mainly covers shopping and Noon Food orders through the app, including electronics, home goods and grocery deliveries, rather than an in-person office experience.
Reputation Score
1.5
★★☆☆☆
1,071 ratings
Source: Google Maps
The Good Stuff
Refund Resolution
One customer eventually received a refund covering both the item and the main shipping fee after initially being refused the fast-delivery-fee refund.
Tips for a Better Visit
Check Electronics. Inspect high-value electronics immediately; one buyer reported defective Ray-Ban Meta glasses and supplied video evidence on receipt.
Save Evidence. Keep delivery times, screenshots and photos or video, since customers describe repeated case closures and disputed refunds.
Question Express. Treat express delivery as a target rather than a guarantee and confirm the fee refund if the promised window is missed.
Check Freshness. Inspect seals, expiry dates and food condition before consuming; a customer reported stomach pain after drinking expired juice.
Watch Credits. Check promotional credits regularly, because one reviewer found a Ramadan reward had expired without a separate notice.
Allow Waiting. Keep time free for delivery: one reviewer ordered at 8am and was still waiting at 5pm, with no time-slot choice.
Plan the visit
Practical details
Boulevard Plaza
Burj Khalifa - Downtown Dubai, Dubai
| Mon | 9:00 AM – 5:00 PM |
| Tue | 9:00 AM – 5:00 PM |
| Wed | 9:00 AM – 5:00 PM |
| Thu | 9:00 AM – 5:00 PM |
| Fri | 9:00 AM – 5:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
Ray-Ban Meta glasses
A customer bought these high-value smart glasses and reported that they were defective immediately on arrival.
Premium Dressing Table with LED Mirror
This home-furniture listing was criticised for cheap materials and looking unlike its advertised pictures.
PS5
Reviews mention PS5 purchases, including one buyer who said a console advertised as new appeared extremely used.
Noon Express
The express service is intended to shorten delivery, but reviewers reported missing items and unclear tracking despite paying extra.
Creatine (Body Builder brand)
A supplement buyer reported that the jar’s plastic safety seal was damaged or appeared burnt.
Noon Food
The food-delivery service appears throughout the reviews, with complaints covering missing meals, cancellations, delays and spoiled food.
Common Concerns
Weak Support
Customers repeatedly describe scripted replies, closed cases and long waits without clear ownership or follow-up.
Slow Returns
A product return was requested immediately, but the collection had still not happened after more than three weeks.
Delivery Delays
Reviews report missed express windows, two-hour food waits and orders marked delivered when nothing arrived.
Product Concerns
Some shoppers reported receiving used electronics advertised as new or goods unlike their listing photos.
Food Safety
Customers reported spoiled chicken, expired watermelon juice and pizza arriving in spoiled condition.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 1,800
Ray-Ban Meta glasses
“I purchased a pair of Ray-Ban Meta glasses from Noon for AED 1,800”Google review · July 2026
17 aed
fast delivery fee
“Yesterday, I placed an order with fast delivery fee option of additional 17 aed”Google review · August 2026
DXB
LOCAL
LOCAL
The Bottom Line
Noon’s Dubai operation is the corporate office behind a broad shopping and food-delivery platform. com app, customers order everything from electronics such as PS5 consoles and Ray-Ban Meta glasses to home furniture, supplements and restaurant meals. One Noon FBN partner also described the business relationship as financially rewarding, although that is a partner perspective rather than a typical shopping experience.
The main caution is what happens when an order goes wrong. Reviews describe missed express windows, food arriving late or not arriving at all, incorrect items and orders marked “delivered” despite being missing. Returns and refunds are another recurring frustration: customers mention waiting days or weeks for collections, partial refunds and repeated requests to wait another 48 hours.
Product checks matter. Shoppers reported used PS5 consoles sold as new, a defective Premium Dressing Table with LED Mirror, and a damaged seal on Creatine (Body Builder brand). Food reviews include spoiled chicken, expired watermelon juice and pizza in spoiled condition, so inspect deliveries before eating or using them.
If you do order, save screenshots, delivery timestamps and product evidence. Check promotional credit expiry dates, and be especially cautious with high-value electronics, fresh food and paid express delivery, where the reviews show the greatest potential for hassle.