Cold storage
The facility includes a notably large cold store, with one review describing it as a huge frozen-food storage operation.
Ocean Fair International Group FZE
Dubai Industrial City
Ocean Fair International Group FZE is a large warehouse operation in Dubai Industrial City, with reviews pointing to cold storage, shipping support and spacious storage facilities. Visitors also mention a clean, well-maintained pickup area and a team that can help newcomers understand the process.
Reputation Score
4.3
★★★★☆
238 ratings
Source: Google Maps
The Good Stuff
Spacious facility
A supplier described the warehouses and operations area as exceptionally large, while another review called the storage spacious.
Clean pickup
The pickup section was described as clean, well maintained and safety oriented, with staff accommodating to first-time visitors.
Helpful team
Some customers report supportive, friendly staff and professional customer service, including help for people unfamiliar with the pickup process.
Extended access
One review describes the storage facility and service as available 24/7.
Shipping support
Customers describe the business as a shipping company and a one-stop shop for shipping requirements.
Tips for a Better Visit
Email details. Email your shipment number, driver name and vehicle number before arrival to avoid waiting at pickup.
Allow time. Build in extra time for arrival: one review reports drivers waiting too long, while another says offloading can take one to two hours.
Clarify unloading. Confirm helper requirements before dispatch, as drivers report being questioned about having no helper for offloading.
Expect checks. If visiting for an inspection, allow at least an hour beyond the scheduled time based on one surveyor’s experience.
Plan the visit
Practical details
National Industries Park - Dubai
National Industries Park, Dubai
| Mon | 7:30 AM – 4:30 PM |
| Tue | 7:30 AM – 4:30 PM |
| Wed | 7:30 AM – 4:30 PM |
| Thu | 7:30 AM – 4:30 PM |
| Fri | 7:30 AM – 4:30 PM |
| Sat | 7:30 AM – 4:30 PM |
| Sun | Closed |
Common Concerns
Long waits
Drivers and surveyors report significant delays, including one to two hours for offloading and at least an hour for a scheduled inspection.
Rude treatment
Several truck drivers describe rude communication around helpers, frozen-food receiving and general warehouse interactions.
Office service
One customer says office staff were difficult to approach and did not open the window or ask what help was needed.
Reception conduct
A review criticises a front-desk receptionist for using TikTok during office hours and insulting company rules.
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The Bottom Line
Ocean Fair International Group FZE is a substantial warehouse and shipping operation in Dubai Industrial City. Reviews specifically mention a huge cold store, spacious storage, shipping requirements and veneer, so it may suit suppliers, drivers and businesses arranging storage or deliveries rather than casual visitors. One customer also described the storage service as operating 24/7.
The pickup section gets useful practical praise: a first-time visitor found the team accommodating, safety oriented, clean and well maintained. Other reviews call the labour friendly and the customer service professional. That said, the experience appears inconsistent.
Multiple drivers mention long waits, and one says offloading usually takes one to two hours. A surveyor reports waiting at least an hour for a scheduled inspection. Arrive prepared.
Email the shipment number together with the driver and vehicle number, as a reviewer says this helps avoid waiting. It is also worth confirming whether a helper is required for offloading before the truck arrives. Communication is the main caution: some drivers describe rude treatment in the frozen-food receiving area, while another customer found office staff unresponsive.
The large, organised facility can be a practical choice, but build in time and verify the handover process in advance.