Smooth setup
Customers describe new du connections as smooth from application through installation, with prompt coordination at each stage.
Ocean Side Group
Business Bay
Ocean Side Group is a telecommunications service provider in Business Bay helping customers arrange du home internet, including fibre connections and home WiFi. Reviews often point to clear guidance, quick coordination and support through installation or package renewal.
Reputation Score
4.2
★★★★☆
109 ratings
Source: Google Maps
The Good Stuff
Clear guidance
Several reviews say representatives explained plans and setup steps in detail, which helped make switching or installing service easier.
Discounted deals
One customer received a discounted du deal with high speed and other included facilities, while another mentioned a better package promotion.
Renewal support
A renewal customer said the representative prepared the process in advance and booked a December appointment before the package expired.
Fast connection
One customer reported fast du internet with no interruptions after initial speed issues were resolved by support.
Tips for a Better Visit
Verify cancellation. Before switching, get written confirmation that the old du line is cancelled and check your next bills for duplicate charges.
Confirm discounts. Ask for the discount terms in writing and verify them with du before signing; one customer said the promised discount was absent afterward.
Test add-ons. If a package includes streaming extras, test them immediately after installation rather than assuming they are active.
Check billing dates. Review the activation and billing dates on your first bill, as one customer reported charges starting from the wrong dates.
Confirm follow-up. Ask who will handle support after installation and how to reach them; reviews vary from helpful follow-up to being left on your own.
Plan the visit
Practical details
Churchill Tower - Al Amal St
Business Bay, Dubai
Popular Mentions
fiber home connection
The reviews include a fibre home connection installed as part of a new home internet setup.
DU Home WiFi connection
Customers use the business to arrange DU Home WiFi and coordinate installation.
home fiber plan
A home fibre plan was set up while the customer worked through cancelling a previous provider.
Du home box installation
Reviews mention professional and efficient installation of a Du home box.
Common Concerns
Cancellation risk
Some customers said promised cancellation of an old du line did not happen, leading to double charges or continued contract problems.
Wrong information
Reviews allege that sales representatives made promises about switching or cancelling connections that were later treated as the customer's responsibility.
Missing discounts
One customer said a discounted poster was used during signup but du did not apply the promised discount afterward.
After-sales gaps
A customer reported daily connection cuts, repeated router resets and no assistance with bundled streaming services after receiving the router.
Poor communication
One review describes staff shouting at customers, refusing supervisor access and becoming unresponsive after the contract was completed.
DXB
LOCAL
LOCAL
The Bottom Line
Ocean Side Group is a telecommunications service provider in Business Bay where customers arrange du home internet, including fibre home connections, DU Home WiFi and home box installation. The strongest reviews focus on the sales-to-installation journey: representatives explained plans carefully, coordinated technicians and helped customers relocate, switch providers or renew packages. Speed and coordination are recurring positives.
One customer said a new connection was delivered without trouble, while another reported fast internet without interruptions after early speed issues were resolved. Discounted deals and better package promotions also appear in the feedback, so it is worth asking what is currently included rather than accepting the first offer. There is an important catch.
Several older and recent reviews allege that agents promised to cancel an existing du line but did not, leaving customers with double charges, incorrect billing dates or unwanted contracts. Another customer said a poster promised a discount that du did not honour. After-sales experiences are mixed too: some people received patient follow-up through installation, while another reported daily connection cuts, repeated router resets and inactive streaming add-ons.
Before signing, confirm cancellation, discounts, billing dates and any bundled services directly with du, preferably in writing.