Installation Support
Customers describe a smooth process from online support and booking through onsite installation and training.
OJI Smart
Dubai Investment Park
OJI Smart is a locks supplier in Dubai Investment Park, where customers can compare smart door locks and arrange installation. Reviews particularly highlight Philips and OJI systems, including setup help, app connection and keyless integration for homes, offices and holiday properties.
Reputation Score
4.6
★★★★★
137 ratings
Source: Google Maps
The Good Stuff
Keyless Guidance
The team has helped customers understand SIRA requirements and connect locks with Keyless systems.
Door Variety
Reviews mention a broad selection suitable for different door types, including options for varied home installations.
Access Options
Some models support biometric fingerprint, access codes, cards and an emergency hard key.
Quality Follow-Up
After an installation by another provider, the company carried out quality checks on the smart lock and gate.
Large Installations
One customer reported purchasing around 315 locks for holiday homes and receiving priority help resolving initial issues.
Long-Term Use
A customer reported using multiple products for more than three years without problems.
Tips for a Better Visit
Compare Models. Visit the shop to see different models in person before choosing; one review says this helps clarify features and fit.
Check Operation. Ask whether authentication opens the door or only releases it, since one gate lock still required manual lever operation.
Confirm Installation. Confirm the fitting and door alignment at handover; a poorly fitted metal plate made one door difficult to open and close.
Clarify Integration. If this is for a holiday home or office, ask about SIRA requirements and Keyless integration before selecting the system.
Keep Documents. Keep the invoice and warranty paperwork after purchase; one customer said the invoice was refused during a later complaint.
Check App Setup. Have the app connection and device setup demonstrated during installation, as reviews specifically mention help connecting locks to the application.
Plan the visit
Practical details
Schon Business Park - 126 - Zone 3 - Office 188 First Floor
Dubai Investment Park First, Dubai
| Mon | 9:00 AM – 6:00 PM |
| Tue | 9:00 AM – 6:00 PM |
| Wed | 9:00 AM – 6:00 PM |
| Thu | 9:00 AM – 6:00 PM |
| Fri | 9:00 AM – 6:00 PM |
| Sat | 9:00 AM – 6:00 PM |
| Sun | Closed |
Popular Mentions
OJI Amber smart lock
Customers mention the OJI Amber smart lock for personal use and holiday-home units.
WiFi gateway
A WiFi gateway is mentioned for enabling remote operation of a digital lock.
SIRA-approved smart locks
Holiday-home operators mention using SIRA-approved smart locks with OJI Smart.
Google Home
One review says the smart-lock system works with Google Home.
Common Concerns
Missed Appointments
One review reports a missed original appointment followed by rescheduling, while another describes a technician arriving late.
Pending Maintenance
A reported installation fault remained unresolved for more than a week without proper follow-up.
App Issues
One customer reported recurring hardware and app problems and rated the follow-up poorly.
Manual Opening
On one villa-gate installation, authentication did not open the gate by itself; the lever still had to be operated manually.
Lock Failure
A customer reported a Philips lock that would not lock from inside and said the service response was abusive.
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The Bottom Line
OJI Smart is a Dubai Investment Park locks supplier focused on smart door-lock purchases, installation and support. Reviews describe Philips Smart Locks and OJI Amber locks being installed in homes, villas, offices and holiday homes, with help connecting the device to its application. Customers also mention Philips keyless systems and integration with Keyless platforms, including guidance around SIRA requirements.
The strongest pattern is hands-on support. Several customers describe clear feature explanations, neat installation, app setup and follow-up after the technicians leave. One large holiday-home order covered around 315 locks, and the team reportedly addressed initial issues on a priority basis.
Some reviews also mention biometric, code and card access, emergency keys, Google Home compatibility and a one-year warranty. There are important caveats. Appointment reliability is inconsistent: reviews mention missed bookings, rescheduling and a late arrival.
Another customer reported a badly fitted metal plate that made the door difficult to operate, with maintenance still pending after more than a week. Separate complaints cite recurring hardware and app problems, a lock that failed to lock from inside, and difficulty obtaining an invoice. Compare models in person, confirm exactly how the lock opens after authentication, and test the installation and app before the technician leaves.