Fast resolution
One account issue was resolved within five minutes, according to a customer.
OrionTEK Innovations
Al Quoz
OrionTEK Innovations is a security system installation service in Al Quoz, though the supplied customer feedback focuses overwhelmingly on chiller accounts, billing, move-out NOCs and deposit refunds. It may be worth considering for in-person issue resolution, but expect to keep close track of follow-ups and paperwork.
Reputation Score
2.1
★★☆☆☆
350 ratings
Source: Google Maps
The Good Stuff
Multi-unit support
A review reports that issues across more than 15 units were handled within a single day.
Patient clarification
A customer said an invoice query was clarified efficiently and patiently after earlier unsuccessful calls.
Office help
Some customers found in-person office visits cooperative and straightforward for chiller and move-out requests.
Supportive team
Several reviews describe support staff taking ownership and resolving previously stalled cases.
Tips for a Better Visit
Keep proof. Keep deposit receipts and payment records ready: one customer was asked for proof two years after paying a deposit.
Visit in person. For a stalled case, consider visiting an office rather than relying only on the call centre; one customer said meeting staff personally sped things up.
Request case numbers. Ask for a case number and keep every email when requesting a move-out NOC or refund.
Confirm closure. After moving out, confirm the account is closed from the move-out date so charges do not continue while the request is pending.
Plan the visit
Practical details
The Curve - 4th St
Al Qouz Third - Al Quoz, Dubai
| Mon | 9:00 AM – 5:00 PM |
| Tue | 9:00 AM – 5:00 PM |
| Wed | 9:00 AM – 5:00 PM |
| Thu | 9:00 AM – 5:00 PM |
| Fri | 9:00 AM – 5:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
Chiller account
Reviews repeatedly discuss opening, closing and correcting chiller accounts, particularly during move-out.
Security deposit
Security deposits are a prominent part of the customer experience, especially after account closure or moving out.
Statement of Account
Commercial customers mention requesting a complete statement to reconcile invoices and payments.
QuickPay
One review specifically mentions payments made through QuickPay and problems with those payments appearing in the account.
Common Concerns
Deposit delays
Security deposit refunds are a recurring problem, with reports of delays lasting months and requiring repeated follow-ups.
Poor follow-up
Customers frequently report unanswered emails, missed callbacks and tickets closed without a clear resolution.
Late fees
Reviews describe late-payment charges continuing even after later bills were paid on time.
NOC delays
Move-out NOCs and account closures have sometimes taken weeks, leaving customers facing ongoing charges.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 1,500
security deposit
“I moved out nearly two months ago and am still waiting for my AED 1,500 security deposit to be refunded”Google review · July 2025
DXB
LOCAL
LOCAL
The Bottom Line
OrionTEK Innovations is listed as a security system installation service in Al Quoz, but these reviews are mainly about chiller-account administration rather than installation work. Customers use the company for chiller billing, account changes, move-out NOCs, account closures and security-deposit refunds. That distinction matters if you are choosing it specifically for a security system project: the supplied feedback does not describe installation quality or equipment.
There are some strong individual service experiences. One account issue was resolved in five minutes, and another review says problems across more than 15 units were handled in a single day. In-person visits also appear more productive than routine call-centre contact for some customers, especially when a case has already stalled.
The bigger pattern is administrative friction. Customers report merged or duplicate accounts, missing invoices, unexplained or repeated late fees, delayed NOCs and refunds that took months. Several describe tickets being opened and closed without a solution, with callbacks promised but not received.
Before proceeding, keep payment and deposit proof, request a case number, check that every unit is correctly recorded and confirm account closure in writing. If a deposit or final bill is involved, allow extra time and follow up closely rather than assuming the process is automatic.