Shows and movies
Several reviews point to OSN’s entertainment catalogue, with one customer simply praising its shows and movies.
OSN
Al Sufouh
OSN is a television studio in Al Sufouh, known through reviews for its TV channels, shows and movies. Customers mention both traditional OSN viewing and OSN+ streaming, while the corporate offices are described as recently renovated and creatively focused.
Reputation Score
3.9
★★★★☆
402 ratings
Source: Google Maps
The Good Stuff
Channel variety
Some long-term customers say OSN carries favourite TV channels, making its channel offering a reason to subscribe.
Creative offices
The corporate office is described as a creative place, with another review noting a recent renovation and a cosy new look.
Office setting
The offices are described as one of the prominent buildings in Media City, although they are not a sales or customer-service location.
Tips for a Better Visit
Document cancellation. Keep proof and a request number when cancelling; one kiosk customer said no cancellation reference was provided.
Check renewal. Review auto-renewal terms and your bank statements carefully before subscribing, as one customer reported an unexpected higher renewal charge.
Verify channels. Confirm the exact channels and rights included before paying; a kiosk promotion used IPL posters, but the customer says OSN lacked the rights.
Expect delays. Allow plenty of time for support calls and technical issues; one customer spent more than 40 minutes trying to resolve a problem.
Test streaming. Check playback before settling into a film, since one review reports buffering roughly every 15 seconds.
Know the office. If you are visiting the corporate offices, do not expect sales or customer-service help there; a review specifically separates those functions.
Plan the visit
Practical details
The OSN Building, Dubai Media City
Al Sufouh - Al Sufouh 2, Dubai
| Mon | 12:00 AM – 12:00 PM |
| Tue | 12:00 AM – 12:00 PM |
| Wed | 12:00 AM – 12:00 PM |
| Thu | 12:00 AM – 12:00 PM |
| Fri | 12:00 AM – 12:00 PM |
| Sat | 12:00 AM – 12:00 PM |
| Sun | 12:00 AM – 12:00 PM |
Popular Mentions
OSN Play
OSN Play is mentioned as an additional service that one customer tried to activate through the call centre.
Prime Pehla package
Prime Pehla is a named OSN package whose reported pricing and automatic renewal caused confusion for one customer.
Movie on demand
Movie-on-demand ordering is mentioned, but one reviewer said the order failed and they lost the payment.
Common Concerns
Customer service
Reviews repeatedly describe unanswered calls, long holds and support channels that redirect customers to bots or help pages.
Cancellations
Cancelling can be difficult, with customers reporting continued charges after asking to unsubscribe or cancel.
App problems
The app and streaming experience have been linked to glitches, 404 errors, login loops and frequent buffering.
Payment issues
A customer trying to renew OSN+ reported three charges across two cards while the subscription still showed a 404 error.
On-air adverts
One long-term subscriber objected to commercials appearing every five minutes during a paid subscription.
DXB
LOCAL
LOCAL
The Bottom Line
OSN is a television studio in Al Sufouh whose customer-facing services centre on TV channels, shows and movies. You can subscribe to traditional OSN packages or use OSN+ streaming; reviews also mention OSN Play and movie-on-demand purchases. The strongest positive comments are about the entertainment itself, including one customer who praised the shows and movies and another who said OSN had all their favourite channels.
The main caution is what happens after payment. Reviews repeatedly describe unanswered calls, lengthy holds, bot-driven support and cancellation requests that did not stop monthly charges. Technical problems include an app that was difficult to use, a 404 error after renewal, login loops and streaming that buffered every 15 seconds.
One customer was charged three times without the subscription renewing. Check exactly which channels and rights are included before signing up: one customer bought at a kiosk covered in IPL posters but says OSN did not have the rights. 38 Dirhams but later charged 153 AED after automatic renewal.
The Al Sufouh offices are corporate offices, not a reliable place for sales or customer-service requests.