Fast Delivery
Several orders arrived early or within a few days, including a TCL TV delivered before its expected date.
Ourshopee UAE
Al Qusais
Ourshopee UAE is an e-commerce service in Al Qusais where customers order electronics and household products online, including laptops and TCL televisions. Reviews show that delivery can be impressively quick and prices competitive, though stock accuracy, order updates and refunds have been uneven.
Reputation Score
3.3
★★★☆☆
1,201 ratings
Source: Google Maps
The Good Stuff
Smooth Refund
One return was collected on the promised Monday, with the refund processed and received the same day.
Product Accuracy
A laptop buyer said the item matched its description and worked perfectly.
Easy App
The app makes product ordering simple, although one reviewer noted that it can take a little time to open.
Competitive Prices
Customers mention competitive pricing, including a smartwatch priced better than other websites and interest-free instalment availability.
Helpful Support
Support has sometimes provided patient, step-by-step help, including guidance with setting up a smartwatch over the phone.
Good Packaging
A TCL television arrived well packed with its remote, legs, manual, AV cable and invoice.
Tips for a Better Visit
Confirm Stock. Before paying, confirm the exact item, colour, size and live stock status; one phone buyer learned the displayed colour was unavailable after payment.
Document Refunds. If cancelling, keep the order number and every follow-up message, since some customers reported long waits and unclear updates.
Check Tracking. Do not rely solely on the website’s promised delivery date; a reviewer found that order tracking did not update and received no callback.
Inspect Delivery. Check packaging and the product immediately on arrival, especially for electronics; one scooter review reported scratches, dirty tyres and loose screws.
Request Installation. For large televisions, ask whether installation can be added: a TV buyer said it was not included or offered as an option.
Check Accessories. For imported electronics, verify plugs and included accessories before accepting the order; one charger arrived with a Type F adapter rather than UAE Type G.
Plan the visit
Practical details
Ourshopee Trading L.L.C Office - number 16 - 10 Doha Rd
Al Qusais Ind. First, Dubai
| Mon | 9:00 AM – 6:00 PM |
| Tue | 9:00 AM – 6:00 PM |
| Wed | 9:00 AM – 6:00 PM |
| Thu | 9:00 AM – 6:00 PM |
| Fri | 9:00 AM – 6:00 PM |
| Sat | 9:00 AM – 6:00 PM |
| Sun | Closed |
Popular Mentions
TCL 55-inch P7K QLED Google TV
A customer said this TV arrived earlier than expected, securely packed with its remote, legs, manual, AV cable and invoice.
Go Pedal Kart
A Go Pedal Kart order initially faced stock and status confusion, but the issue was resolved with an upgraded model and extra gifts.
Kugoo M101
One customer reported receiving the Kugoo M101 the next day.
Wireless headphone
A faulty wireless headphone was exchanged, with a replacement arriving within three days.
Common Concerns
Stock Accuracy
Reviews report that items were listed, paid for and later declared unavailable, sometimes followed by a more expensive alternative.
Refund Delays
Several customers describe waiting weeks or months for refunds after cancellations or stock problems.
Poor Tracking
The website’s tracking has reportedly remained stuck or failed to return a status after details were entered.
Warranty Dispute
One overseas iPhone warranty claim was declined because of a minor crack on the rear side.
Item Mismatch
A customer ordered an English Willow bat but received a lower-priced Kashmir willow bat instead.
DXB
LOCAL
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The Bottom Line
Ourshopee UAE is an online shopping service in Al Qusais selling everything from electronics to household goods. Reviews specifically mention the TCL 55-inch P7K QLED Google TV, laptops, smartphones, smartwatches, cameras and kitchen racks. The strongest experiences combine fast delivery with products that arrive as described: one TV arrived early, well packed with its accessories, while a laptop buyer reported it working perfectly.
There are also useful signs of responsive support. Customers describe smooth delivery arrangements, step-by-step help setting up a smartwatch, and a return where collection and same-day refund were completed as promised. Competitive pricing is another reason shoppers consider it, with reviews mentioning better-than-other-website pricing and Tabby or interest-free instalments.
The caution is consistency. Multiple reviews describe products appearing in stock until after payment, order statuses staying at “initiated” or “under process”, delayed cancellations and refunds, and difficulty getting replies by phone, email or WhatsApp. Other complaints include a disputed warranty claim, a mismatched cricket bat and a charger with the wrong plug type.
Confirm stock, delivery timing and return terms in writing, and inspect electronics and packaging as soon as they arrive.