Ticket Changes
Ticket changes have been handled smoothly and completed in a timely manner for some visitors.
Pakistan International Airlines
Deira
Pakistan International Airlines is an airline with a Dubai office in Deira, where customers can book travel and sort out practical issues such as ticket changes or excess luggage. Reviews suggest the office can be quick and helpful, though flight reliability and communication deserve careful checking.
Reputation Score
4.0
★★★★☆
975 ratings
Source: Google Maps
The Good Stuff
Extra Luggage
The office resolved a 10 kg extra-luggage request in a few minutes, potentially avoiding higher airport charges.
Flight Experience
One recent A320 flight had smooth check-in, an on-time departure, a clean cabin and wide seats with plenty of legroom.
Helpful Office
Several visitors describe the Deira office team as cooperative, polite and able to resolve issues quickly.
OK To Board
A visitor reported a smooth OK to Board visit, while another said the Dubai office did not charge for the stamp.
Tips for a Better Visit
Verify Baggage. Confirm the baggage allowance on your ticket before travelling; one customer received conflicting 7 kg information at the airport.
Check Hours. Check the office directly before visiting, especially on Sunday, because online opening times were reported as inaccurate.
Plan Backup. Leave room for disruption or keep a backup plan: reviews report cancellations lasting several days and flights canceled three times.
Arrange Handover. For unaccompanied minors, reconfirm the airport handover process with both offices; one family reported no formal handover in Dubai.
Buy Luggage. Ask the office about extra luggage before airport check-in; one customer said going to the airport would have cost much more.
Use In Person. If a cancellation needs rescheduling, allow time for an office visit because one customer was directed there after a long phone wait.
Plan the visit
Practical details
786F+284 - G Floor,Khalifa Al Naboodah Building, Al Makhtoum Street, Deira
Al Muraqqabat - Deira, Dubai
| Mon | 9:00 AM – 6:00 PM |
| Tue | 9:00 AM – 6:00 PM |
| Wed | 9:00 AM – 6:00 PM |
| Thu | 9:00 AM – 6:00 PM |
| Fri | Closed |
| Sat | 9:00 AM – 6:00 PM |
| Sun | 9:00 AM – 6:00 PM |
Popular Mentions
Unaccompanied Minor tickets
The airline sells Unaccompanied Minor tickets, though one review raises concerns about whether the promised airport handover was completed.
changing my ticket
Ticket changes are another practical office service, with one visitor describing patient and polite assistance.
Common Concerns
Cancellations
Repeated cancellations are the biggest concern; one passenger said a flight was canceled three times with no support afterward.
Poor Communication
Customers report unanswered calls, emails and messages, including during widespread flight cancellations.
Baggage Damage
Reviews describe bags left behind or arriving damaged, including one suitcase with a torn zipper and belongings spilling out.
Allowance Confusion
One family was told each passenger had 7 kg baggage, then told at the airport that the ticket had no allowance.
Office Hours
Google Maps and the website were repeatedly reported as showing the office open when it was actually closed.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
830 AED
ticket
“The online Price on the PIA website and PIA portal was 830 AED per Ticket, but they were asking 890 AED”Google review · August 2024
890 AED
ticket
“The online Price on the PIA website and PIA portal was 830 AED per Ticket, but they were asking 890 AED”Google review · August 2024
DXB
LOCAL
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The Bottom Line
Pakistan International Airlines has a Dubai office in Deira where customers can book flights and handle travel paperwork. The most useful office services mentioned in reviews are ticket changes, OK to Board processing and excess-luggage arrangements. Several customers found these visits quick, with issues resolved in minutes rather than at the airport.
The office experience is notably inconsistent. Positive reviews describe polite, cooperative staff, clear explanations and a smooth ticket change. One passenger also reported a clean A320, wide seats with plenty of legroom, smooth check-in and an on-time flight from Islamabad to Dubai.
That suggests a good journey is possible, but it is not the whole picture. Flight cancellations, delays, weak communication and baggage problems appear repeatedly in the negative feedback. Customers describe flights canceled three times, bags left behind or damaged, and calls, emails and messages going unanswered.
A particularly serious review says an unaccompanied-minor handover was not completed as promised. Before visiting, verify office hours rather than relying on Google Maps, confirm baggage allowance in writing and ask about extra luggage before airport check-in. If your plans are time-sensitive, build in a backup for schedule changes.