Custom Design
Reviews describe bespoke rings and necklaces shaped from customer ideas, with CAD drawings provided before production.
Palaces Jewellery
Deira
Palaces Jewellery is a Deira jewelry retailer in the Dubai Gold Souk, known in reviews for custom-made pieces and thoughtful guidance. Visitors can commission designs such as CAD-drawn bespoke rings, Arabic-name necklaces, or quick-turnaround wedding jewelry, as well as browse gold and diamond pieces.
Reputation Score
4.8
★★★★★
124 ratings
Source: Google Maps
The Good Stuff
Fast Turnaround
Custom pieces were completed in one to four days in several reviews, with some delivered to hotels or homes.
Patient Advice
Customers mention unhurried consultations, including one ring-shopping visit that lasted about three hours.
Personal Service
Reviews describe staff as friendly and non-pushy, including attentive help for first-time jewelry buyers and lower-value purchases.
Repair Work
The shop has handled practical jobs such as adding a safety clip to a loose bangle clasp and replacing missing stones.
Hotel Delivery
Several customers received completed or selected jewelry at their hotels, including deliveries outside central Dubai.
Gold Selection
Customers mention elegant gold pieces, 18-karat hoops, bracelets, rings, earrings, and diamond jewelry.
Tips for a Better Visit
Request Drawings. For a bespoke piece, ask to review CAD drawings before production so the design can be refined around your exact requirements.
Allow Time. If you are choosing carefully, allow a long consultation: one customer spent about three hours selecting two rings.
Discuss Delivery. Ask whether hotel or home delivery is possible if your flight is soon; reviews describe same-day and four-day deliveries.
Clarify Repairs. Before buying delicate stone settings, ask how missing stones, repairs, and warranty claims are handled if you leave Dubai.
Check Charges. After paying by card, review your transaction notifications and statement promptly because one customer reported an unrelated pending charge.
Plan the visit
Practical details
Dubai Gold Souk, Near Gate 1
Al Ras, Dubai
| Mon | 10:00 AM – 10:00 PM |
| Tue | 10:00 AM – 10:00 PM |
| Wed | 10:00 AM – 10:00 PM |
| Thu | 10:00 AM – 10:00 PM |
| Fri | 10:00 AM – 10:00 PM |
| Sat | 10:00 AM – 10:00 PM |
| Sun | 10:00 AM – 10:00 PM |
Popular Mentions
necklace with diamonds and my name in arabic
One customer ordered a personalized diamond necklace and received it the next day before a departing flight.
wedding rings
The shop has been used for wedding rings, including a time-sensitive order made alongside a diamond necklace.
Common Concerns
Stone Loss
One customer reported a diamond falling from delicate stud earrings, while another described repeated baguette stones going missing from a ring.
Repeat Failures
A reviewer said three baguettes fell out after earlier repairs and that the shop later stopped responding.
Remote Claims
A customer outside Dubai said an after-sales complaint was difficult because the guarantee required an in-person visit.
Card Concern
One reviewer reported an unfamiliar Uber Eats pending charge after using a credit card in the store; this allegation was not independently verified.
DXB
LOCAL
LOCAL
The Bottom Line
Palaces Jewellery is a Deira shop in the Dubai Gold Souk where customers browse gold and diamond jewelry, commission bespoke designs, and arrange repairs or alterations. The strongest pattern in the reviews is hands-on custom work: customers have brought photos or rough ideas for rings, requested Arabic-name necklaces, and reviewed CAD drawings before production. Wedding rings, bracelets, earrings, hoops, and colored-stone pieces also appear in the feedback.
Speed is a real practical advantage for travelers. Reviews describe a custom necklace made the next day, rings completed in 48 hours, and a bespoke ring delivered to a hotel in four days. Hotel delivery is mentioned several times, including to locations far outside central Dubai, so it is worth asking about if your flight is approaching.
Consultations can be patient rather than rushed; one shopper spent around three hours choosing two rings. There are important quality and after-sales cautions. Some customers reported diamonds or baguettes falling out, including one repeated issue after repair, and another found an overseas warranty claim difficult to pursue.
One review also alleges an unfamiliar pending card charge, which was not independently verified. For delicate settings, confirm the certificate, stone security, repair process, warranty coverage, and final charges before paying.