Central Access
A long-stay guest placed Union about 650m away and Baniyas Square about 750m away, with shops and cafés nearby.
Palette Phoenix Hotel
Naif
Palette Phoenix Hotel is a down-to-earth city hotel in Naif with simple modern rooms and suites, plus a coffee shop. It may appeal to budget travellers who value a central base near Union and Baniyas Square, though recent reviews show a very uneven stay.
Reputation Score
3.5
★★★★☆
1,379 ratings
Source: Google Maps
The Good Stuff
Room Space
One guest found the room quite spacious, clean and stocked with practical basics including a kettle, iron and large wardrobe.
Working Wi-Fi
A 15-day guest said the Wi-Fi was fine, although other reviews reported it not working.
Nearby Cafés
The surrounding area has inexpensive cafés and shops, which helps keep daily spending manageable.
Tips for a Better Visit
Confirm Fees. Ask for every charge before check-in, especially cleaning, tourism, visitor and late-checkout fees.
Inspect First. Check the room, bathroom and bedding before settling in; one guest found heavy cockroach infestation and bought insecticide nearby.
Test AC. Test the air-conditioning as soon as you arrive and report problems immediately; one guest waited two hours for a repair.
Plan Parking. If arriving by car, plan for paid parking or a longer walk because finding parking near the hotel can be difficult.
Verify Booking. Confirm the reservation and payment terms directly before arrival, as guests reported rejected bookings and requests for extra cash.
Bring Basics. Confirm towels and toiletries on arrival; several guests said essentials were missing, including one who received no towels or tissue.
Plan the visit
Practical details
Community 118 - 31St.28 - 28C St - near Nakheel Centre
Naif - Deira, Dubai
Popular Mentions
On-site restaurant
One review praised the on-site restaurant and its variety of dishes, though this is not corroborated elsewhere in the supplied reviews.
Pool area
A customer mentioned spending time at the pool area and described it as clean and well-maintained.
Mini bar
Rooms were reported to include a mini bar, although the reviewer warned that it was expensive to use.
Weigh machine
A weighing machine was mentioned in the ground-floor area, charging AED 1 per use.
Common Concerns
Cleanliness
Multiple guests reported dirty rooms, stained or unchanged bedding, cigarette smells and cockroaches or bed bugs.
AC Problems
Air-conditioning failures recur in the reviews; one guest waited two hours before the AC was fixed.
Extra Charges
Guests reported unexpected cleaning, tourism, visitor and late-checkout fees, sometimes despite prepaid or all-inclusive bookings.
Front Desk
Several guests described rude or unresponsive reception service, including delayed check-ins and calls that were not answered.
Parking
Parking is difficult: guests said they had to park far away or use paid parking.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
50 AED
visitor fee
“If you are bringing your girl they will charge you 50 aed for every visitor which was never mentioned in their policies”Google review · March 2026
AED 4
water
“They don’t provide complimentary water and charge AED 4 for two small 500ml bottles”Google review · July 2025
1 aed each time
weigh machine
“One thing that was missing is weight machine and you have to put 1 aed each time in the weigh machine available at ground portion”Google review · March 2026
DXB
LOCAL
LOCAL
The Bottom Line
Palette Phoenix Hotel is a budget-oriented city stay in Naif, with simple modern rooms and suites and a coffee shop. The location is useful for travellers who want access to central Deira: one long-stay guest put Union at about 650 metres and Baniyas Square at 750 metres, while another mentioned inexpensive cafés and shops nearby. That makes it a practical base if price and transport matter more than polish.
The room experience is highly inconsistent. One guest reported a spacious, clean room with Wi-Fi, a kettle, iron, hair dryer and large wardrobe. Other guests described cigarette smells, missing towels, broken bathroom fittings, non-working TVs or fridges, and bedding that appeared stained or unchanged.
Cockroaches and bed bugs were also reported, so inspecting the room before unpacking is sensible. Service and payment details deserve particular caution. Reviews mention delayed check-ins, unanswered calls, disputed cleaning or tourism fees, visitor charges and late-checkout costs.
Parking is difficult and may require paid parking or a distant space. Some guests found staff friendly and helpful, but the number of complaints about reception behaviour and maintenance makes this a gamble rather than an easy recommendation. Confirm the total cost, room condition, AC and included amenities before accepting the booking.