Freshly Made
Several reviews describe the pizza as fresh, with one customer noting it was both fast and freshly made.
Papa Johns - Dubai Hills Mall
Dubai Hills Estate
Papa Johns in Dubai Hills Estate is a food-court spot for takeaway, delivery and casual family meals. Reviews particularly point to freshly made pizzas such as Margherita, Spicy Chicken Ranch and the BBQ Short Rib Pizza, though service speed can vary.
Reputation Score
3.9
★★★★☆
147 ratings
Source: Google Maps
The Good Stuff
Spicy Chicken Ranch
Spicy Chicken Ranch is a repeat favourite, with one review calling its taste especially good.
Cheedar Crust
The cheedar cheese crust stood out to one customer as the best part of the meal.
Food Court
The Dubai Hills Mall food court setting works for a quick pizza meal, and one review says the pizza was served fast.
Family Dining
A review describes the store as a pleasant place to dine in with family and friends.
App Ordering
The Papa Johns app was praised for supporting in-store, takeaway and delivery orders.
Tips for a Better Visit
Allow Extra Time. If you are visiting at a busy moment, allow up to 30 minutes: one customer specifically reported that wait.
Check Readiness. Even after a ready message, confirm the order is actually prepared at the counter before making the trip.
Verify Toppings. Repeat customisations such as no onions or a sauce change when ordering, then check the pizza before leaving.
Check Offers. Look for food-court promotions: one review found Pizza of the day priced at AED 17.
Use The App. For delivery or takeaway, the Papa Johns app is one reviewed way to place the order.
Plan the visit
Practical details
Food Court - Level 1
Hadaeq Sheikh Mohammed Bin Rashid - Dubai Hills Mall, Dubai
| Mon | 10:00 AM – 11:45 PM |
| Tue | 10:00 AM – 11:45 PM |
| Wed | 10:00 AM – 11:45 PM |
| Thu | 10:00 AM – 11:45 PM |
| Fri | 10:00 AM – 11:45 PM |
| Sat | 10:00 AM – 11:45 PM |
| Sun | 10:00 AM – 11:45 PM |
Popular Mentions
Margherita pizza
Margherita pizza is a long-standing choice for one reviewer who said they had ordered it repeatedly over several years.
BBQ Short Rib Pizza
The BBQ Short Rib Pizza was praised for its juicy, flavorful Brazilian beef topping.
garlic sauce
One customer said garlic sauce added an important finishing touch to the Pizza of the day.
Common Concerns
Order Errors
Reviews report wrong pizzas and missing or incorrect toppings, including onions added to a no-onion order.
Long Waits
Some customers describe waits of 15 to 30 minutes, including delays after an order was already marked ready.
Poor Responses
One customer said staff did not apologise or offer compensation after a wrong pizza and a lengthy wait.
Flat Drinks
A review says the soft drink tasted like sugar water and that the soda machine was not working properly.
Changed Crust
One customer felt the Super Meal pizza had changed from a thinner base to a wider, thicker bread.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 17
Pizza of the day
“Pizza of the day for AED 17”Google review · June 2024
30 AED
pizza for medium
“Price of pizza for medium is 30 AED and don't forget to get the Friday offer #BuyOneAndGetOneFree !🤪”Google review · May 2023
DXB
LOCAL
LOCAL
The Bottom Line
Papa Johns in Dubai Hills Estate is a Dubai Hills Mall food-court option for pizza meals, takeaway and delivery. The reviews give you a useful starting shortlist: Margherita pizza, Spicy Chicken Ranch, BBQ Short Rib Pizza and the cheedar cheese crust all receive specific mentions. The store is also described as a comfortable place for family and friends to dine in.
Food quality is often praised as fresh, hot and freshly made. One customer said a delivery arrived hot, while another highlighted the BBQ Short Rib Pizza and its Brazilian beef. The app can be used for in-store, takeaway or delivery orders, which is handy when you do not want to queue.
Service is less predictable than the food. Several visitors describe friendly, accommodating cashiers and quick meals, but others report 15- to 30-minute waits, orders marked ready before they were actually prepared, and pizzas with incorrect toppings. Check customisations before leaving, especially sauces and onion or tomato requests.
Drinks have also drawn complaints about tasting watered down. For value, a past food-court review mentioned Pizza of the day at AED 17, while another reported a medium pizza at 30 AED; treat these as customer-reported prices rather than a current menu.